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Ticket Kick

jimscott
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Registered: 3 weeks ago

Ticket Kick

Hi all PlusNet guys. Can someone update my ticket 160896081 with what the current situation is. BT installed all the FTTP kit today but I am told the exchange has a fault.

Any info appreciated.
Jim
15 REPLIES
Plusnet Help Team
Plusnet Help Team
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Registered: 01-01-2012

Re: Ticket Kick

We've just contacted our suppliers and they've advised there's a routing issue.

The next update is due on the 13th.

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 Matthew Wheeler
 Plusnet Help Team
jimscott
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Re: Ticket Kick

Thanks Mathew,

Just out of interest what does routing issue mean?

Cheers

Jim

 

 

 

 

 

 

 

Plusnet Help Team
Plusnet Help Team
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Re: Ticket Kick

We don't have the full details of the issue but essentially it's where something isn't where it should be or vice-versa

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 Matthew Wheeler
 Plusnet Help Team
jimscott
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Re: Ticket Kick

Hi, Will the update today appear on here or on my plus.net account support ticket?

James

 

 

jimscott
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Re: Ticket Kick

jimscott
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Re: Ticket Kick

Come on PlusNet... Not had an update on what is happening with my install. I have a fibre box with a red light on it since Monday.

Even if the update is just "BT are working on it" at least I know I have not been forgotten about!

 

 

Plusnet Help Team
Plusnet Help Team
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Re: Ticket Kick

Apologies for the lack of updates on your ticket.

I'm ringing Openreach now.

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 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
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Re: Ticket Kick

Thanks for waiting.

It doesn't look like the previous engineer has completed the work correctly.

Our suppliers have escalated this and arranged to send out another engineer to rectify the problem.

 

We've been advised to check back on Monday. Please accept my apologies for the inconvenience caused.

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 Anoush Mortazavi
 Plusnet Help Team
jimscott
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Re: Ticket Kick

Thanks @Gandalf, do I need to be on site for the visit or is all the work external?

Plusnet Help Team
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Re: Ticket Kick

It should be external but we may need to arrange a visit.

We'll let you know if that's the case.

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 Anoush Mortazavi
 Plusnet Help Team
jimscott
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Re: Ticket Kick

Hi @Gandalf, did you manage to get an update today?

 

Plusnet Help Team
Plusnet Help Team
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Re: Ticket Kick

Nothing yet I'm afraid.

We'll need to contact the fibre team for an update but they've gone home now. Sad

 

If your ticket isn't picked up sooner I've set myself a reminder to follow up.

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 Anoush Mortazavi
 Plusnet Help Team
jimscott
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Re: Ticket Kick

Thanks @Gandalf, I know Open Reach are at the house next door today installing FTTP BT Broadband for them so hopefully the engineer will fix mine at the same time.

jimscott
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Re: Ticket Kick

I have an FTTP connection!! wow..

Thanks @Gandalf