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Ticket Kick

jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Ticket Kick

Hi all PlusNet guys. Can someone update my ticket 160896081 with what the current situation is. BT installed all the FTTP kit today but I am told the exchange has a fault.

Any info appreciated.
Jim
15 REPLIES 15
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Re: Ticket Kick

We've just contacted our suppliers and they've advised there's a routing issue.

The next update is due on the 13th.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jimscott
Grafter
Posts: 32
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Registered: ‎29-10-2017

Re: Ticket Kick

Thanks Mathew,

Just out of interest what does routing issue mean?

Cheers

Jim

 

 

 

 

 

 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
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Re: Ticket Kick

We don't have the full details of the issue but essentially it's where something isn't where it should be or vice-versa

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: Ticket Kick

Hi, Will the update today appear on here or on my plus.net account support ticket?

James

 

 

jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: Ticket Kick

jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: Ticket Kick

Come on PlusNet... Not had an update on what is happening with my install. I have a fibre box with a red light on it since Monday.

Even if the update is just "BT are working on it" at least I know I have not been forgotten about!

 

 

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Ticket Kick

Apologies for the lack of updates on your ticket.

I'm ringing Openreach now.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
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Re: Ticket Kick

Thanks for waiting.

It doesn't look like the previous engineer has completed the work correctly.

Our suppliers have escalated this and arranged to send out another engineer to rectify the problem.

 

We've been advised to check back on Monday. Please accept my apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimscott
Grafter
Posts: 32
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Registered: ‎29-10-2017

Re: Ticket Kick

Thanks @Gandalf, do I need to be on site for the visit or is all the work external?

Gandalf
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Re: Ticket Kick

It should be external but we may need to arrange a visit.

We'll let you know if that's the case.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimscott
Grafter
Posts: 32
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Registered: ‎29-10-2017

Re: Ticket Kick

Hi @Gandalf, did you manage to get an update today?

 

Gandalf
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Re: Ticket Kick

Nothing yet I'm afraid.

We'll need to contact the fibre team for an update but they've gone home now. Sad

 

If your ticket isn't picked up sooner I've set myself a reminder to follow up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: Ticket Kick

Thanks @Gandalf, I know Open Reach are at the house next door today installing FTTP BT Broadband for them so hopefully the engineer will fix mine at the same time.

jimscott
Grafter
Posts: 32
Thanks: 2
Registered: ‎29-10-2017

Re: Ticket Kick

I have an FTTP connection!! wow..

Thanks @Gandalf