Ticket 164376095

[#1]

Yep, I'm placing it now.

I'll update your ticket when I'm done.

[#2]

All placed. We should have an update for you within a few days.

[#3]

Sorry to hijack this but I did t want to clog the forum with another thread.

I signed up for trial yesterday. How long does it take for a reply please?

[#4]

Welcome to the community forums @davybhoy1983

If you can reply to ticket 164958168 with the requested info we'll place your order for you.

[#5]

Hi Gandalf. Thanks for the quick reply. I was reading the T&C's and I'm a little concerned about the potential 10 day break once the trial has ended (although this hasn't put me totally off). I work shifts so what sort of range are you looking for as to when I would be available?

Regards

Davy

[#6]

Hi Davy. The available timeslots for engineer visits are basically weekdays 8am to 1pm. We should be looking at the end of January, perhaps into February depending on the amount of work that needs to be done.

[#7]

Hi Gandalf. No probs at all. I will get it filled in tonight when I get home and sent off. Is there any disruption to service when it is changing from normal fibre to FTTP?

Regards

Davy

[#8]

@davybhoy1983

The only disruption I had was when I unplugged my old modem and plugged in the new one. The FTTP service has no connection to your phone line.

If you look at the DSL Checker does it state "I stage" - which means one visit. Also, what does the narrative say about FTTP - in particular the bit about "UG" or "OH"

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Brian

[#9]

Is there any disruption to service when it is changing from normal fibre to FTTP?

Shouldn't be anything significant.

I was reading the T&C's and I'm a little concerned about the potential 10 day break once the trial has ended

I think that's more of an if the trial ends and we don't offer a full FTTP service.

[#10]

Hi mate.

It says 1 stage regarding the FTTP but I don't see anything about 'UG' or 'OH.

Where should I be seeing this?

[#11]

Yes, it does indeed and I can order from providers like BT and get about 300Mbps but I would have to remortgage my house to afford it!

[#12]

@Gandalf

Ok mate, thanks for all your help

[#13]

@davybhoy1983

Directly under the results window are several lines of narrative on various matters. The first should relate to FTTP.

Brian

[#14]

@bmc

Hi mate. It says this:

Our records show the following FTTP network service information for these premises:- Single Dwelling Unit Residential UG Feed Not Evaluated.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

Regards

Davy

[#15]

@davybhoy1983

The bit that matters is - Single Dwelling Unit Residential UG Feed Not Evaluated.

This means your phone line is supplied via an underground duct so the fibre cable will come in this way as well. The network install team did not inspect the duct so it was "not evaluated" to see if it was clear. Always possible that it might be blocked but OR won't know until they turn up to do the install.

My phone number had UG Feed Proven Clear - I knew for a fact this mean that not only had the network install team checked my house duct they had left a draw rope in place to aid the house install. I stood at my doorway watching them do it!!!

Brian