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Stuck on 40/2 profile - what has happened - or hasn't??

goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

I've been on the trial since Monday ive actual seen a decrece in speed i was getting before
w23
Pro
Posts: 6,347
Thanks: 96
Fixes: 4
Registered: ‎08-01-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

goldie,
roughly what speeds were you getting before and what are you getting now?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Doing speed tests I was getting around 27 mb down and1.6 mb up now I run the same test site it bounces up and down any ware between 0.9mb and 37mb and I'm still getting 1.6 up
Dave777
Dabbler
Posts: 23
Registered: ‎10-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

It is so hard to get accurate info! Thanks David I will try reconnecting the modem to see it it helps. I just didn't want to show too many disconnections hence my question.
I hope someone from PlusNet can come back on here with some more info re this trial and our issues, they have gone very quiet!
Dave
KevinG
Rising Star
Posts: 998
Thanks: 7
Fixes: 1
Registered: ‎05-11-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Quote from: davidcrocker
Quote from: Matt
As I understand it your modem and router will just pick up the new speeds, you shouldn't need to reboot anything.

This is NOT what I found. Without me touching anything, my upload speed increased from sub-2Mbps to nearly 16Mbps, but my download speed was still around 38Mbps, the same as it used to be before I requested the upgrade. After several hours like this, I disconnected the Openreach modem from the VDSL faceplate for a minute and then reconnected it. The download speed went up to 56Mbps immediately.

It clearly varies, mine just increased overnight, I didn't have to disconnect or reconnect anything. Incidentally, my understanding is that it is a bad idea to pull the cable out of the faceplate to force a disconnection as this can be seen as noise on the line; better to power the modem off.
w23
Pro
Posts: 6,347
Thanks: 96
Fixes: 4
Registered: ‎08-01-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

@ goldie,
can you do a bt speedtest please http://www.speedtester.bt.com/ , click yes, choose the 'ADSL & Fibre to the caboinet (FTTC) diagnostics' and post your line profile?
Also let us know what this https://portal.plus.net/my.html?action=data_transfer_speed reports as your current line speed (it should say 20 Mb).
Thanks, Alastair (walker23)
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

every time i try http://www.speedtester.bt.com/ it fails
my Current line speed: 37 Mb
these are from the 2 links you gave me
when i use this one i get
down speed of 36.72(mbs)
Up speed of 1.47(mbs)
Ping latency 37.63(ms)
w23
Pro
Posts: 6,347
Thanks: 96
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Registered: ‎08-01-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Hi Goldie,
'Current line speed 37 Mb' is not right for the trial, it should be set to 20 Mb (which is a 'special' test profile).  That either means you've not been regreaded to 80/20 or the profile has not been set correctly.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Should I give them a ring asking to be put on the specals profile then because every time I phone then they tell me to wait 10 days for line to stablise
w23
Pro
Posts: 6,347
Thanks: 96
Fixes: 4
Registered: ‎08-01-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

I'd call them, make sure you confirm that you are on the 80/20 trial and ask for the 'unrestricted' 20 Mb profile to be set.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Hi goldie333,
Looks like this has been done now. Are you seeing the improved speeds?
Jojo Smiley
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

ive had my profile changed ond look at the speed now

same as before no change yet they said id see a difference within 30mins Cheesy
Dave777
Dabbler
Posts: 23
Registered: ‎10-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Almost identical figures to me Goldie. There must be some issue here generating these figures.
Two weeks in and still no further!
Dave
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Just phoned them they say theres nothing they can do untill my training perod is over dew to the test they have to perform
artisan
Dabbler
Posts: 13
Registered: ‎10-02-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

I'd say there is some more general problem here.  I too am still on 40/2 despite signing up for the trial on 12 Apr and have had a fault open since 17 Apr.  In fact I've just been informed that the 'escalation has been escalated' (again) with BT.  Sounds like issues at BT end  Undecided