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Stuck on 40/2 profile - what has happened - or hasn't??

goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

I've been on the trial since Monday ive actual seen a decrece in speed i was getting before
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

goldie,
roughly what speeds were you getting before and what are you getting now?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Doing speed tests I was getting around 27 mb down and1.6 mb up now I run the same test site it bounces up and down any ware between 0.9mb and 37mb and I'm still getting 1.6 up
Dave777
Dabbler
Posts: 23
Registered: ‎10-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

It is so hard to get accurate info! Thanks David I will try reconnecting the modem to see it it helps. I just didn't want to show too many disconnections hence my question.
I hope someone from PlusNet can come back on here with some more info re this trial and our issues, they have gone very quiet!
Dave
KevinG
Rising Star
Posts: 990
Thanks: 10
Fixes: 1
Registered: ‎05-11-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Quote from: davidcrocker
Quote from: Matt
As I understand it your modem and router will just pick up the new speeds, you shouldn't need to reboot anything.

This is NOT what I found. Without me touching anything, my upload speed increased from sub-2Mbps to nearly 16Mbps, but my download speed was still around 38Mbps, the same as it used to be before I requested the upgrade. After several hours like this, I disconnected the Openreach modem from the VDSL faceplate for a minute and then reconnected it. The download speed went up to 56Mbps immediately.

It clearly varies, mine just increased overnight, I didn't have to disconnect or reconnect anything. Incidentally, my understanding is that it is a bad idea to pull the cable out of the faceplate to force a disconnection as this can be seen as noise on the line; better to power the modem off.
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

@ goldie,
can you do a bt speedtest please http://www.speedtester.bt.com/ , click yes, choose the 'ADSL & Fibre to the caboinet (FTTC) diagnostics' and post your line profile?
Also let us know what this https://portal.plus.net/my.html?action=data_transfer_speed reports as your current line speed (it should say 20 Mb).
Thanks, Alastair (walker23)
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

every time i try http://www.speedtester.bt.com/ it fails
my Current line speed: 37 Mb
these are from the 2 links you gave me
when i use this one i get
down speed of 36.72(mbs)
Up speed of 1.47(mbs)
Ping latency 37.63(ms)
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Hi Goldie,
'Current line speed 37 Mb' is not right for the trial, it should be set to 20 Mb (which is a 'special' test profile).  That either means you've not been regreaded to 80/20 or the profile has not been set correctly.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Should I give them a ring asking to be put on the specals profile then because every time I phone then they tell me to wait 10 days for line to stablise
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Stuck on 40/2 profile - what has happened - or hasn't??

I'd call them, make sure you confirm that you are on the 80/20 trial and ask for the 'unrestricted' 20 Mb profile to be set.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Hi goldie333,
Looks like this has been done now. Are you seeing the improved speeds?
Jojo Smiley
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

ive had my profile changed ond look at the speed now

same as before no change yet they said id see a difference within 30mins Cheesy
Dave777
Dabbler
Posts: 23
Registered: ‎10-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Almost identical figures to me Goldie. There must be some issue here generating these figures.
Two weeks in and still no further!
Dave
goldie333
Dabbler
Posts: 13
Registered: ‎03-10-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

Just phoned them they say theres nothing they can do untill my training perod is over dew to the test they have to perform
artisan
Dabbler
Posts: 13
Registered: ‎10-02-2011

Re: Stuck on 40/2 profile - what has happened - or hasn't??

I'd say there is some more general problem here.  I too am still on 40/2 despite signing up for the trial on 12 Apr and have had a fault open since 17 Apr.  In fact I've just been informed that the 'escalation has been escalated' (again) with BT.  Sounds like issues at BT end  Undecided