Stuck on 40/2 profile - what has happened - or hasn't??
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 2:47 PM
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Any ideas?
Dave
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 3:25 PM
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As I said earlier, your order hasn't completed yet.
There will be no change until the order is complete.
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 3:36 PM
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I assumed not long meant any minute!!! Just keen to try it out, and when I spoke to someone there yesterday I go the impression it was a quick fix.
I appreciate you updating this thread.
Dave
Re: Stuck on 40/2 profile - what has happened - or hasn't??
22-04-2012 12:33 AM
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
22-04-2012 11:13 AM
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So far it has definitely been a trial!!!!
Still no change here, but I don't know if BT or the fiber support guys do weekends on this. Let us hope Monday brings some change!
Dave
Re: Stuck on 40/2 profile - what has happened - or hasn't??
22-04-2012 12:00 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Stuck on 40/2 profile - what has happened - or hasn't??
23-04-2012 10:40 AM
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Dave
Re: Stuck on 40/2 profile - what has happened - or hasn't??
25-04-2012 10:19 AM
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PN say all their side is correct, and have posted an update on my support ticket with the information from BT GEA which says i'm on a 40/2 product
They placed another 80/20 order - which completed on Monday at midnight by latest - yet my speeds and profile is still wrong.
Re: Stuck on 40/2 profile - what has happened - or hasn't??
25-04-2012 10:35 AM
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
25-04-2012 11:01 AM
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Quote from: _Adam_Walker_ @v70ben
I've alerted Alex to have a look at your fault ticket so you should have a response ASAP.
Thanks Adam
I'd have tried the new router again, but I'm concerned that by disconnecting/reconnecting and messing about will hide the problem and just give an excuse as to why it's not working correctly.
GEA Details are
Quote GEA:
Sync Status
In Sync
Downstream Speed
40.0 Mbps
Upstream Speed
2.0 Mbps
Appointment Required
Y
Fault Report Advised
Y
Profile Name
20M-40M Downstream, Interleaving Off - 1M-2M Upstream, Interleaving Off
Time Stamp
NA
GEA being the BT Openreach Generic Ethernet Access
Based on the GEA Profile for my line, it's pretty apparent where the problem lies...
Re: Stuck on 40/2 profile - what has happened - or hasn't??
25-04-2012 9:13 PM
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Dave
Re: Stuck on 40/2 profile - what has happened - or hasn't??
27-04-2012 6:00 PM
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
28-04-2012 4:48 PM
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Driving me mad. My profile shows 40/20 but get 30/2 as I have always had and it has never moved.
Dave
Re: Stuck on 40/2 profile - what has happened - or hasn't??
28-04-2012 6:07 PM
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Very angry and disappointed. PlusNet apologetic but can't get back my lost Saturday and hassle involved. Do I get to charge BT £60 for their fault now!!!!!
Please PlusNet can someone sort this whole 80/20 thing out!!! I know you want to!!!
I know it is a free trial and that is the whole point of this. However, getting conflicting info, non appearance for booked appointments and slow replies shouldn't happen as without these things we cannot improve the service and make it ready for full deployment/sale.
Dave
Re: Stuck on 40/2 profile - what has happened - or hasn't??
28-04-2012 10:57 PM
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Quote from: Matt As I understand it your modem and router will just pick up the new speeds, you shouldn't need to reboot anything.
This is NOT what I found. Without me touching anything, my upload speed increased from sub-2Mbps to nearly 16Mbps, but my download speed was still around 38Mbps, the same as it used to be before I requested the upgrade. After several hours like this, I disconnected the Openreach modem from the VDSL faceplate for a minute and then reconnected it. The download speed went up to 56Mbps immediately.
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