Stuck on 40/2 profile - what has happened - or hasn't??
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Stuck on 40/2 profile - what has happened - or hasn't??
17-04-2012 2:47 PM
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
17-04-2012 3:36 PM
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Quote Hi, any idea how I can get some attention on this?
Hi there, you just did
Quote My issue is that it seems that in practice no-one has actually changed my profile from the Plusnet value fibre 40/2 one
No, that's definitely not the case as I can see you were put on an appropriate profile when we put the order through for 80/20 about a week ago, the reason you don't see anything with 80/20 on in terms of a connection profile is purely as it's a trial, in fact we actually have you on something that displays on our side as a 20mb profile which is in actual fact a 100mb one.
However let's not get bogged down in that as I'm pretty sure you gathered from the diagnostic test results on your ticket that BT seem to have you on a 40mb profile, I must apologise but I think this has been overlooked that you're on 80/20 now. Let me get this back to the faults team and I'll make sure this gets looked into properly.
Re: Stuck on 40/2 profile - what has happened - or hasn't??
17-04-2012 5:02 PM
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
17-04-2012 5:08 PM
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
17-04-2012 6:44 PM
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
18-04-2012 11:25 AM
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Just ran some quick tests and there seems to be a few things going on. I'd suggest raising a fault so it can be investigated further.
Jojo
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 9:13 AM
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I have the same problem with being stuck on the 40 profile somewhere! BT have changed the upload profile to 20 but still getting 2 up!
Ticket 54410451
Cheers
Dave
BT SPEEDTEST RESULT
FAQ
1. Best Effort Test: -provides background information.
Download Speed
13 Mbps
0 Mbps 29.91 Mbps
Max Achievable Speed
Download speedachieved during the test was - 13 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-29.91 Mbps .
Additional Information:
IP Profile for your line is - 29.91 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.7 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.7Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 9:14 AM
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Please help!
Dave
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 10:40 AM
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Just made a change to the connection type on your account, please let us know if that doesn't make any difference?
ETA: Looks like the move to 80/20 hasn't completed yet (at least as far as BTs systems are concerned) so that could well be why. Even if you're seeing the higher sync speeds, if the back end systems at BT haven't been updated then you won't get the full speeds yet. It shouldn't be long though
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 12:58 PM
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Still getting 30 down and 2 up.
Do I need to keep rebooting the FTTC modem and the Netgear or will it just pick it up?
Cheers
DAve
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 1:16 PM
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Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 1:43 PM
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Ticket 54311721 - any chance someone could look at this for me or is this a system wide issue?
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 2:01 PM
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someone from the faults team should be getting back to your ticket ASAP.
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 2:09 PM
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The support team did - they said 'Updated.' - which was a bit cryptic. Rebooted modem, still syncing at 1997 / 39985 kbps. Have supposedly been on this product for well over a week, so re BT saying waiting for the line to stabilise..... ???????
Re: Stuck on 40/2 profile - what has happened - or hasn't??
20-04-2012 2:35 PM
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Bizarre. Syncing at 40/2
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