cancel
Showing results for 
Search instead for 
Did you mean: 

Sporadic Performance Issues

FIXED
dsbibby
Dabbler
Posts: 12
Thanks: 5
Registered: ‎28-07-2017

Sporadic Performance Issues

The last few days I've been experiencing intermittent performance issues. Every few page loads one will hang for several seconds (10-20) or indefinitely, then it will be fine again.

I've tried the usual router reboot, and wired connection (rather than wifi) but no difference.

@Gandalf - is there anything you can look at to see if there is an issue?

Many thanks!

David

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,125
Fixes: 665
Registered: ‎21-04-2017

Re: Sporadic Performance Issues

Fix

Hi David

Our tests aren't showing any issues with your FTTP service. Is your wired connection a laptop/computer connected directly into your router using an ethernet cable without any switches or powerline adapters in place?

Do you also have a different router you can try?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dsbibby
Dabbler
Posts: 12
Thanks: 5
Registered: ‎28-07-2017

Re: Sporadic Performance Issues

Hi @Gandalf ,

Thanks for looking in to this... whatever it was seems to have healed - it's not done it for a few days now.

Good to know the FTTP service is OK from your end though.

Many thanks,

David

 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,125
Fixes: 665
Registered: ‎21-04-2017

Re: Sporadic Performance Issues

Hi David, no problem and I'm glad to see the issue seems to have resolved itself.

Feel free to let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team