cancel
Showing results for 
Search instead for 
Did you mean: 

Speed issues

FIXED
dsbibby
Dabbler
Posts: 12
Thanks: 5
Registered: ‎28-07-2017

Speed issues

Hello,

Hoping @Gandalf will see this and be able to help...

I thought my FTTP service seemed a little slow today so have run a speed check on various sites (BT Wholesale, Speedtest.net and thinkbroadband.com)

I am getting varying results, but at absolute best it seems I am getting 20Mb down and 20Mb up, often times significantly worse than that. These tests all done using a wired 1GbE connection

I've tried to do the BT Wholesale Further Diagnostics tests but it's not accepting my address so need my service ID I suspect.

Any help much appreciated.

Thanks, David

7 REPLIES 7
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,932
Fixes: 990
Registered: ‎21-04-2017

Re: Speed issues

Fix

Hi David.

I think I've fixed this for you now.

Looks like this was the fallout from when your account was closed and reactivated.

The speed profile de-configured itself. Can you retest in about 5 minutes? Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dsbibby
Dabbler
Posts: 12
Thanks: 5
Registered: ‎28-07-2017

Re: Speed issues

And that really is cracking service!

Thank you so much! All working perfectly already!

(and thanks for the gift a few weeks back! Grin)

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,932
Fixes: 990
Registered: ‎21-04-2017

Re: Speed issues

And that really is cracking service!

Thank you so much! All working perfectly already!

Glad to hear that.

 

(and thanks for the gift a few weeks back! Grin)

No problems at all. Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dsbibby
Dabbler
Posts: 12
Thanks: 5
Registered: ‎28-07-2017

Re: Speed issues

Hi @Gandalf

Would you be so kind as to look in to this again for me? My speeds have dropped down again at some point to 20/20.

Many thanks,
David
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,932
Fixes: 990
Registered: ‎21-04-2017

Re: Speed issues

Hi David. Everything looks OK on your account still, and from what we can see from testing the circuit there's no major issues flagging.

Can you try rebooting your router and let us know how your speed looks afterwards?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dsbibby
Dabbler
Posts: 12
Thanks: 5
Registered: ‎28-07-2017

Re: Speed issues

Darn it! I really should have tried that first...

... Move along, nothing to see here 🙄

Many thanks,
David
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,932
Fixes: 990
Registered: ‎21-04-2017

Re: Speed issues

Haha no worries. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team