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Speed down from 30+mb to a steady 8mb down

Bidman
Newbie
Posts: 9
Registered: 03-11-2010

Speed down from 30+mb to a steady 8mb down

REF Ticket #39812822
Hi,
I have added the ticket above due to a speed issue, I have pasted below the response from speedtester.bt.com, using BT Test login details.

Recently my download speeds have fallen to a steady 8mbs, upload have remained at a good 8mbs, I have attempted to reboot the router for a couple hours overnight with no improvement, after following a number of test routes I eventulay got to the speedtester on bt.com, below are the results from that test advising that I contact you.
This Last Test comprises of two tests
1. Best Effort Test: -provides background information.
2. Upstream Test: -provides background information.
Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Please visit FAQ section if you are unable To understand the test results.
Download Speed
7945 Kbps
0 Kbps
27318 Kbps
Max Achievable Speed
> Download speed achieved during the test was - 7945 Kbps
For your connection, the acceptable range of speeds is 12000-27318 Kbps .
Additional Information:
IP Profile for your line is -27318 Kbps
Upload Speed
7461 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 7461 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
Test Result Page 1 of 2
http://test3.speedtester.bt.com/PerformanceTester/check_test_completed.do 06/02/2011
5 REPLIES
Vip3r
Grafter
Posts: 142
Registered: 22-10-2009

Re: Speed down from 30+mb to a steady 8mb down

Hi,
What profile is set for your line on the Plusnet side? https://portal.plus.net/my.html?action=data_transfer_speed
You should be on a 37000 plusnet profile to get full speed of your line.
jedi98
Grafter
Posts: 46
Registered: 04-08-2007

Re: Speed down from 30+mb to a steady 8mb down

FYI: I'm not convinced about that figure on the 'high speed broadband' page, since mine has been stuck at 20k since FTTC install but my rate is 37k and the BT test agrees that the profile is 37k (ish). I thought I read that the 'stuck at 20k' issue was fixed.
Bidman
Newbie
Posts: 9
Registered: 03-11-2010

Re: Speed down from 30+mb to a steady 8mb down

As you can see above this went through a BT line test connecting to BT servers, the line speed they report is "Max Achievable Speed 27318 Kbps"  Download speed achieved during the test was - 7945 Kbps,  although the max speed I had was a steady 34000 Kbps
If memory serves my profile has also been set on 20k since FTTC Install.
Bidman
Newbie
Posts: 9
Registered: 03-11-2010

Re: Speed down from 30+mb to a steady 8mb down

OK, Forget it, I am going to quit my day job and start digging holes, I have just found that I set QOS on the router and it was restricting the bandwidth Embarrassed however that means I am back up to full speed again  Cheesy
Thanks for the comments guys and lets leave it at that eh! lol
jedi98
Grafter
Posts: 46
Registered: 04-08-2007

Re: Speed down from 30+mb to a steady 8mb down

Oh man! I did that with the QoS too - I thought it was just me  Crazy