Speed change?
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- Re: Speed change?
02-08-2016 10:39 AM
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I've seen a couple of places saying that from August 1st Plusnet will be offering uptp 52MB, but nothing on Plusnet's own site... Is it happening?
http://www.a516digital.com/2016/06/plusnet-announces-annual-price-rises.html
http://www.theregister.co.uk/2016/06/28/plusnet_speeds_up_slows_down/
Fixed! Go to the fix.
02-08-2016 10:42 AM - edited 02-08-2016 11:55 AM
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It's been discussed elsewhere in the forum. Customers who are on the 40/20 variant of the Fibre service are being moved to 55/10.
The changes will only affect customers on the 40/20 product.
Re: Speed change?
02-08-2016 3:58 PM
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I've got the 10 but not the 55, I'm underwhelmed
Re: Speed change?
02-08-2016 4:03 PM
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Hi @djmills, welcome to the community forums.
Here's what I've said on this matter elsewhere.
HarryB wrote:
As a few of you have already discovered and advised here, unfortunately the change from 40/20 to 55/10 is not something our advisors over the phone or web chat are able to help with.
Although it is currently not worth calling/web chatting to chase this issue up, we are aware of this and we are currently looking in to this to correct the change to 55/10.
I do appreciate the affected people bringing this to our attention and I've made a note of your accounts to pass on to the relevant people so try and find a pattern of people that are now seeing 40/10 as opposed to 55/10 as they should.
I would kindly request that people do not call/web chat to chase up why their speeds appear to have changed to 40/10 and not 55/10 as expected, however please do continue to let us know here or by PMing me your username so I can pass as many examples on as possible to help further investigations.
Thanks.
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