I've seen a couple of places saying that from August 1st Plusnet will be offering uptp 52MB, but nothing on Plusnet's own site... Is it happening?
Fixed! Go to the fix.
02-08-2016 10:42 AM - edited 02-08-2016 11:55 AM
Re: Speed change?
Hi @djmills, welcome to the community forums.
Here's what I've said on this matter elsewhere.
As a few of you have already discovered and advised here, unfortunately the change from 40/20 to 55/10 is not something our advisors over the phone or web chat are able to help with.
Although it is currently not worth calling/web chatting to chase this issue up, we are aware of this and we are currently looking in to this to correct the change to 55/10.
I do appreciate the affected people bringing this to our attention and I've made a note of your accounts to pass on to the relevant people so try and find a pattern of people that are now seeing 40/10 as opposed to 55/10 as they should.
I would kindly request that people do not call/web chat to chase up why their speeds appear to have changed to 40/10 and not 55/10 as expected, however please do continue to let us know here or by PMing me your username so I can pass as many examples on as possible to help further investigations.