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Speed cap after install not lifted

Beggers
Newbie
Posts: 4
Registered: 06-09-2014

Speed cap after install not lifted

Hi, I had my FTtp setup on Tuesday, now Saturday, upload is fine at 20meg but the download is still capped to 5 meg. They said it could take up to 48 hrs so tried calling support yesterday but gave up after 20 minutes on hold. Is this normal ? Anything I can do on line to get it lifted. Thanks.
2 REPLIES
Community Veteran
Posts: 38,215
Thanks: 912
Fixes: 54
Registered: 15-06-2007

Re: Speed cap after install not lifted

phone now as it looks as though the queue has gone right down http://portal.plus.net/supportpages.html?a=212
Beggers
Newbie
Posts: 4
Registered: 06-09-2014

Re: Speed cap after install not lifted

Magic thanks yep got through and sorted, they must just be mega busy