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Software problem at Exchange on new Fibre Connections (LWASH, Ashford Mx)

Chris1
Grafter
Posts: 27
Registered: 25-07-2007

Software problem at Exchange on new Fibre Connections (LWASH, Ashford Mx)

Finally, on Thursday, my new fibre connection was activated. However, although the OpenReach modem had a flashing green light to say the fibre connection was made it did not switch to a solid signal to show I could use it. The Open Reach engineer raised a ticket and it is with Century 21 to sort out. But that was over 2 days ago.
Evidently this also happened to the previous installation the engineer did.
Has anyone else had these problems with a new installation.
1 REPLY
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: Software problem at Exchange on new Fibre Connections (LWASH, Ashford Mx)

That's a bit strange....the PON light is flashing? What is LOS doing?
Edit: Do you have the Huawei or ECI ONT?