Slow download speed
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- Re: Slow download speed
29-06-2018 3:24 PM
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I am on a 80/20 connection and have just done a speed check and only getting approximately 21Mbps download though upload is correct 20Mbps, have tried a reboot of both the router and BT modem checked again and no different, would appreciate someone taking a look.
Fixed! Go to the fix.
Re: Slow download speed
29-06-2018 3:41 PM
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Re: Slow download speed
29-06-2018 3:50 PM
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I have been on the PlusNet FTTP trial since 2013 and this is the first problem I have had in those five years, it is still quite usable though obviously not what I should be getting.
Re: Slow download speed
29-06-2018 4:43 PM
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Sorry to hear this @Hobo.
Can you advise if you are seeing the issue with your speed solely on wireless connections? or wired connections also?
Re: Slow download speed
29-06-2018 4:51 PM
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Hello @dvgelis,
I can see we are assisting you on this thread here. Please let us know how you get on with the trouble shooting there.
Re: Slow download speed
29-06-2018 4:52 PM
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Hi,
I am on my desktop next to the router and connected by ethernet, I always used wired when doing a speed test.
Re: Slow download speed
29-06-2018 4:55 PM
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That is not my thread and nothing to do with my problem.
29-06-2018 5:17 PM
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Re: Slow download speed
29-06-2018 5:44 PM
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Hi Matthew,
Many thanks speed fixed, now back to 78/20 Mbps, faith in PlusNet restored again.
Re: Slow download speed
29-06-2018 6:35 PM
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Can anyone explain why after five years on the FTTP trial and having a speed fault rectified I have now received an email from support telling me 'Your broadband product change is now complete', what product change?
I only reported a speed problem and for some reason they appear to put me on a new contract, why?.
Re: Slow download speed
29-06-2018 6:58 PM - edited 29-06-2018 7:10 PM
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I wouldn't worry about it, I suspect your FTTP service had somehow changed back to the ADSL2+ download profile and Mathew Wheeler has corrected it so the message is probably some quirk of PlusNet's flaky back end systems chucking out an automated response.
Re: Slow download speed
29-06-2018 7:25 PM - edited 29-06-2018 7:28 PM
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Re: Slow download speed
30-06-2018 10:27 AM
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Hi @Hobo,
I've checked your account and the product change email was generated automatically when @MatthewWheeler made some changes to your account to resolve the issue. I can confirm that your contract/products haven't been affected, sorry for any confusion that this email caused.
@dvigelis, I'm glad to hear that your connection has also improved. Please don't hesitate to get back in touch if you experience any further issues with it.
Re: Slow download speed
30-06-2018 11:30 AM
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Hi @EmilyD
Thanks for the clarification, just could not understand why an apparent new contract had been generated.
Re: Slow download speed
04-07-2018 10:45 AM
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Hi @Hobo
It looks like to fix this Matt just changed your account type from the legacy 80/20 package you're on to the current 80/20 package. Essentially this hasn't changed anything except fix the stuck speed profile.
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