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Slow FTTP speeds

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: 05-09-2017

Slow FTTP speeds

Started to experience very slow FTTP speeds

 

1/2mbit down 

5mbit up.

 

 

Is this is a network issue?

7 REPLIES
xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: 05-09-2017

Re: Slow FTTP speeds

Download speeds as of last night with everything disconnected but the machine testing wired directly to router.

Problem persists this morning!
xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: 05-09-2017

Re: Slow FTTP speeds

6619787026

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: 05-09-2017

Re: Slow FTTP speeds

BTWS Test

 

Download Speed (Mbps) : 1.84

Upload Speed (Mbps): 18.09

Ping : 23.25

Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Re: Slow FTTP speeds

Your line profile was set incorrectly at our side. Should be OK now.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: 05-09-2017

Re: Slow FTTP speeds

Further Information,

 

Have performed a visual inspection of fibre cable to the splice point with no visual sign of damage. Checked all internal connections and swapped out to new Cat 5e cables between NTE & Router. Reset NTE and router.

Implemented backup to EE4G connectivity via Router and performed speedtest again to check for rogue downloads/updates and also rule out any issues with configuration with router network. Speedtests performed over LTE came back with a consistent 60mbps which is to be expected from LTE backup. 

 

Call placed to Customer Service revealed little the way they could check in terms of tooling for diagnostics.

Awaiting call back 

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: 05-09-2017

Re: Slow FTTP speeds

Spoke to a customer service adviser called Joe, who was most helpful and spotted this issue. Can confirm after a NTE reset that the line is synced at the correct rates.

 

Joe has advised me that this profile was incorrectly set on the 5th as a part of other account changes made during that time.

Plusnet Help Team
Plusnet Help Team
Posts: 3,567
Thanks: 749
Fixes: 179
Registered: 21-04-2017

Re: Slow FTTP speeds

Happy to hear this is resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team