Service unavailable
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Re: Service unavailable
26-08-2010 3:14 PM
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May have figured out 651 error at least...
I now have a directly plugged in working connection.
Re: Service unavailable
26-08-2010 3:15 PM
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KpLUnREAL - could you try the Thomson again and see if that now works please?
Enterprise Architect - Network & OSS
Plusnet Technology
Re: Service unavailable
26-08-2010 3:18 PM
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Enterprise Architect - Network & OSS
Plusnet Technology
Re: Service unavailable
26-08-2010 3:48 PM
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When you go through the wizard to set up a PPPoE connection (in Windows 7 at least) you are presented with the options to enter a user name, password and connection name.
Each of us knew that we had to enter our user name and password and the service name of Plusnet. So we entered our details and put Plusnet in the connection name field. Then hit next.
What followed was an initial trial connection to the newly created 'Plusnet' branded PPPoE connection, which for each of us resulted in error 651. We then declared the test a failure and reported this to the forum.
What we didn't know, was that the 'Connection name' field in the wizard bared no resemblance to the 'Service name' field we needed to complete.
If you ignore the 651 and continue setting up the connection, you can then right click on it in the 'change adapter settings' section of the 'Network and Sharing Center' and select properties. The first option you're presented with is adding a service name.
Type 'Plusnet' in here and viola! A working PPPoE connection we have achieved.
(Seems like we're back to router faults...)
Re: Service unavailable
26-08-2010 4:00 PM
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Also, and this a little bit mean of me but did happen, the engineer who suggested this link had to ask me to teach him how to determine the IP address of a router and connect to it declaring that he was first and foremost a telephone engineer and didn't really know computers.
(Correlation rather than causation sort of thing).
Re: Service unavailable
26-08-2010 4:51 PM
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This has suddenly become a little fun.
Re: Service unavailable
26-08-2010 5:23 PM
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Ping is 25ms to www.google.co.uk
Dave - My thomson router is still giving me the error's simply won't connect , but the Netgear WNR3500 is working 100% .
Also thanks to Ben and Dave for sorting out my ip profile !! You guys do a good job
Re: Service unavailable
26-08-2010 5:30 PM
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Quote from: KpLUnREAL
Also thanks to Ben and Dave for sorting out my ip profile !! You guys do a good job
Seconded, keep up the good work!
Re: Service unavailable
26-08-2010 6:05 PM
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Enterprise Architect - Network & OSS
Plusnet Technology
Re: Service unavailable
26-08-2010 7:37 PM
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Re: Service unavailable
27-08-2010 1:24 AM
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Cheers, Paul
Re: Service unavailable
27-08-2010 6:44 AM
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Re: Service unavailable
27-08-2010 11:46 AM
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Re: Service unavailable
27-08-2010 6:46 PM
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Re: Service unavailable
28-08-2010 2:19 PM
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New router arrived today (thanks Dave) and connected first time.
Oddly, the download speed seems to have increased above my former sync rate? Now up to 35mb.
The upload speed seems ominous however... (see attached).
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