Service unavailable
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Re: Service unavailable
Service unavailable
19-08-2010 7:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"Connection could not be established: Service unavailable"
This is the most frequent error, but I am also getting the fabled "Concentrator unreachable" from time to time as well.
Any ideas how to fix?
Re: Service unavailable
19-08-2010 7:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same results.
Re: Service unavailable
20-08-2010 3:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's another customer with exactly the same problem, I've asked one of the fault guys to take a look and run some tests on it for you.
Enterprise Architect - Network & OSS
Plusnet Technology
Re: Service unavailable
21-08-2010 1:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Would not stop blinking, no connection found.
So, after trying this I restarted both the Vdsl modem and the Thompson router. The Vdsl modem does have a solid link light but there is still no joy in connecting.
Any chance there is a problem with the Thompson router? I was having this problem occasionally before if you look back through my posts, but that was when the datarate for my connection was set too low.
My only other thought is that there was recently some maintenance work going on with BT's 21CN (according to your site's service history) perhaps that's a possible cause?
Re: Service unavailable
21-08-2010 1:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All my access happening through my phone.
Re: Service unavailable
21-08-2010 1:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I again am getting the messages 'Service unavailable' and 'concentrator not reachable'.
Seems there is either a fault with the router or a general BT fault.
Re: Service unavailable
23-08-2010 12:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service unavailable
23-08-2010 8:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
User Name: bt_test@startup_domain.
Password: test.
User Name: bt_test_user@plusdsl.net.
Password: test.
Also followed the "Concentrator not reachable" thread that bypassed the router and connected straight to the modem with no success. Hopefully there's a fix for this problem.
Cheers,
Paul
Re: Service unavailable
23-08-2010 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Enterprise Architect - Network & OSS
Plusnet Technology
Re: Service unavailable
23-08-2010 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks
Re: Service unavailable
23-08-2010 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Enterprise Architect - Network & OSS
Plusnet Technology
Re: Service unavailable
23-08-2010 8:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm having the same issue since Sat - I've raised a ticket.
Regards
Michael
Re: Service unavailable
24-08-2010 7:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure if getting the same problem as you - my connection just stopped working about 30mins ago - using my mobile phone via 3G to do this.
PPPoE connection connects fine - get IP and DNS details to router.
Can resolve names to IPs ok using Plusnet DNS servers.
Can ping PN DNS servers ok.
But can't ping anything external to PN ie on the internet - google.co.uk
Is this the same as you or is this a new fault? I phoned Support to see if there is any wider issues at PN that could at effect - not reports was the reply. The CSC agent has emails Dave the details too.
Phil
Re: Service unavailable
24-08-2010 7:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Re: Service unavailable
24-08-2010 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
KpLUnREAL - 691, that's different to what the others have had, can you check that the username and password are right, should be in the format username@plusdsl.net
Enterprise Architect - Network & OSS
Plusnet Technology
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page