Router Software Version
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Router Software Version
13-09-2019 4:04 PM
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After having a look around the forum I notice that I may be on the old version of the Hub One firmware.
I believe this is because the wrong serial is associated with my account. The reason behind that is that I continued to use my old Hub One when moving property. I left and became a new customer (to take advantage of incentives at the time) rather than move the service.
The current version installed on my Hub One is: 4.7.5.1.83.8.237.2.2 Last updated 10/08/17
Could someone aid in getting this resolved please?
PS, this would explain why when carrying out a factory reset I don' receive the correct credentials.
Re: Router Software Version
13-09-2019 6:22 PM
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Hello @MrMot,
We can absolutely fix this for you by updating the serial number on the account. Once this is done and a factory reset is performed the software will update on its own within 48 hours.
Can you drop me a PM with the serial number as well as the MAC address and I will get this picked up for you.
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- Re: Router Software Version