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Request to cancel phone line

justin1
Newbie
Posts: 1
Registered: ‎19-10-2018

Request to cancel phone line

Hello,

I've been on the FTTP trial for a few months and recently received a notification from Plusnet saying, "Your Line Rental Saver contract is due to expire on 07/12/2018."

I'd like to cancel my phone line rather than renew please. Other posts on this forum suggest that i should post to the forum rather than call Plusnet Support.

Thanks.

4 REPLIES 4
Gel
Seasoned Pro
Posts: 1,816
Thanks: 194
Fixes: 17
Registered: ‎02-08-2007
SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: Request to cancel phone line

As an FTTP Trial user, don't phone or Chat as the staff have zero idea about the FTTP Trial.

Wait for the specialist FTTP trained forum staff to answer here.

Plusnet Help Team
Plusnet Help Team
Posts: 14,723
Thanks: 4,563
Fixes: 756
Registered: ‎21-04-2017

Re: Request to cancel phone line

Hi @justin1

I'm happy to arrange this for you and I've created more detail over Here for you regarding this.

Essentially at the moment I'd like to hold off on this. Due to the way our systems now work it's possible that it'll take the cease of your phone line as a cancellation request and close your account in full. 

Please leave this with me to discuss with our billing team.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 14,723
Thanks: 4,563
Fixes: 756
Registered: ‎21-04-2017

Re: Request to cancel phone line

Hi Justin. I can confirm that your phone line is ceased and account type automatically changed to the appropriate broadband only one. If you need any further assistance, please feel free to let me know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team