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Request to cancel phone line

FIXED
rebeccabg
Dabbler
Posts: 16
Thanks: 4
Registered: ‎09-07-2017

Request to cancel phone line

Hello,

 

We have been on the trial for a few months and are pleased with the speeds we now get. When we signed up we had already paid upfront for the saver line rental. Now that that has completed, please can we cancel the line rental?

 

Thank you

4 REPLIES 4
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Request to cancel phone line

I've raised a ticket on your account (180890196), to raise this to the products team. If you could please log in and confirm that this is what you want (just so it's all official), we'll sort it.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
rebeccabg
Dabbler
Posts: 16
Thanks: 4
Registered: ‎09-07-2017

Re: Request to cancel phone line

Thanks very much, Tony.

RealAleMadrid
Seasoned Champion
Posts: 1,788
Thanks: 773
Fixes: 39
Registered: ‎07-07-2009

Re: Request to cancel phone line

@rebeccabg  I think Tony wanted you to reply to the ticket on your account, have you done this? You will be charged an extra £2.50 a month for your FTTP service but that's a lot less than the line rental so worth it.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,073
Thanks: 7,582
Fixes: 1,277
Registered: ‎21-04-2017

Re: Request to cancel phone line

Fix

I've placed the cease order now for you which should complete within 24 hours, and I'll let you know via your account once this has been done.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team