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Request to Cancel Copper Line

xennltd
Dabbler
Posts: 15
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Registered: 05-09-2017

Request to Cancel Copper Line

I am wanting to cease my copper line as it doesn't get used but would like the FTTP to remain.

Could someone advise me how to go about this.

 

Regards

15 REPLIES
Plusnet Help Team
Plusnet Help Team
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Re: Request to Cancel Copper Line

Hi there,

 

You'd just need to give our Customer Options team a call on 0800 432 0200.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
xennltd
Dabbler
Posts: 15
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Registered: 05-09-2017

Re: Request to Cancel Copper Line

Hi Adam,

 

Thank you for getting back to me so quickly.

 

Can I confirm that this department will indeed know what I'm talking about as calling the standard number has presented me with a lot of issues in the past as people do not seem to know about the fibre trials program.

 

Also is my understanding correct that if the copper line is ceased that the fibre will remain with a small surcharge on the remaining price minus the line rental charge?

 

Regards

 

xennltd
Dabbler
Posts: 15
Thanks: 1
Registered: 05-09-2017

Re: Request to Cancel Copper Line

Just given that number a call Adam, and as I suspected they don't have a clue what I'm talking about.

 

Are you able to carry this out and give me a call on [Removed]?

 

Regards

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

Plusnet Help Team
Plusnet Help Team
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Re: Request to Cancel Copper Line

Hello there.

 

I've raised this ticket on your account with a bit of info including early termination charges etc.

 

Also is my understanding correct that if the copper line is ceased that the fibre will remain with a small surcharge on the remaining price minus the line rental charge?

Yeah, your broadband package will increase by £2.50.

 

 

EDIT:

@xennltd Sorry, scrap the ETC's bit. It looks like the product change to FTTP started a new contract on your account, but looking back I can see you should be out of contract.

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 Anoush Mortazavi
 Plusnet Help Team
xennltd
Dabbler
Posts: 15
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Registered: 05-09-2017

Re: Request to Cancel Copper Line

Ok so be clear, I am not in contract for the phone line and won't incur any further line rental charges as per private question.

 

If this is indeed the case.

 

Please cancel the copper line if it does not incur any line rental charges.

Please increase the broadband cost by 2.50.

 

Regards

Plusnet Help Team
Plusnet Help Team
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Re: Request to Cancel Copper Line


xennltd wrote:

Ok so be clear, I am not in contract for the phone line and won't incur any further line rental charges as per private question.

That's right.

 


Please cancel the copper line if it does not incur any line rental charges.

Please increase the broadband cost by 2.50.

Just so we can keep this logged on your account, can you reply to the ticket [from above] with that?

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 Anoush Mortazavi
 Plusnet Help Team
xennltd
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Re: Request to Cancel Copper Line

Which ticket are you referring to?

 

The private question sent to me?

 

Plusnet Help Team
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Re: Request to Cancel Copper Line

Yep, this one here: https://www.plus.net/wizard/?p=view_question&id=157217647

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 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
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Re: Request to Cancel Copper Line

That's been done for you now Smiley

 

EDIT:

@xennltd Mind spending a few minutes to update your contact numbers for us here?

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 Anoush Mortazavi
 Plusnet Help Team
xennltd
Dabbler
Posts: 15
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Registered: 05-09-2017

Re: Request to Cancel Copper Line

Thank you getting this promptly sorted.

 

Kind Regards

Chris

Plusnet Help Team
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Re: Request to Cancel Copper Line

No problems Chris.

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 Anoush Mortazavi
 Plusnet Help Team
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Re: Request to Cancel Copper Line

@Gandalf 

Interesting thread. Hopefully when FTTP arrives on my street in the near future (DP already installed) it'll be straight forward to drop my phone line as I use BT (on a very old ADSL package).

 

However, a couple of my neighbours who will also be switching to FTTP are also considering dropping their phone line and both are with PlusNet.

 

Could the following be the sensible way to do it.

a) Post on here to attract the attention of an FTTP trained advisor.

b) Ask for a ticket to be raised to advise on dropping the line and any associated costs.

c) Respond to the ticket so that a written record is held on the instructions given to PlusNet

d) Advisor then initiates the line drop.

 

Brian

Plusnet Help Team
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Re: Request to Cancel Copper Line

Hello Brian.

 

That sounds like the best way to go about it.

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 Anoush Mortazavi
 Plusnet Help Team
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Re: Request to Cancel Copper Line

@Gandalf Thanks. Would it be worthwhile adding this (or something like it) to the FTTP FAQ's? The probability is the question will be asked again in the future.

 

I also previously posted this suggestion for FTTP documentation.

https://community.plus.net/t5/Plusnet-Feedback/FTTP-Documentation/td-p/1472814

 

Brian