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Re: Moving to new build with FTTP

Posts: 3
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Registered: ‎30-11-2014

Re: Moving to new build with FTTP

Hi Harry,

I'm an existing customer moving to a property with FTTP already run to the house (with that slim white box in an upstairs cupboard). Is that the ONT? What does that mean?

I also expect that due to there only being FTTP, that explains why I can't "Check Availability" on the PlusNet site, but i can on BTs...which says I can have 330mbps.

I have a completion date of 24th Jan 2019, what info do I need to be able to move my account to the new property?

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Registered: ‎11-01-2008

Re: Moving to new build with FTTP

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎06-08-2018

Re: Moving to new build with FTTP


Hi @mrlambo, thank you for getting in touch with us.


It does sound like you do have an ONT (Optical Network Terminal) in your property , which is just essentially a fancy term for a modem which will be used to connect to your router and get you connected to the Fibre network.


As we do not currently offer FTTP, I would advise that you speak to our Customer options team regrading your house move. They will just ask you to confirm a few simple details such as your new address and planned move date etc.


You can reach them on 0800 013 2632 - Monday - Friday 8 am - 8pm, Saturday 9am - 7pm and Sunday 9am - 6pm.


If you have any further questions please do not hesitate to get back to us.


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 Plusnet Help Team

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Registered: ‎28-02-2017

Re: Moving to new build with FTTP


You do need to speak to PlusNet to confirm what's what. As mentioned in another post I believe you have to move ISP.


If you look at the following link you'll get information on the OpenReach ONT box. Once at the Fact Sheet page there is a further link to the manufacturer's page.