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Raise a ticket

carnview7
Hooked
Posts: 5
Registered: 02-08-2016

Raise a ticket

Hi I'm trying to raise a ticket for fttp as it's now available for me. However whenever I try to submit it states I need to enter a valid mobile number which I do again and again to no avail. Can someone please raise a ticket for me? Thank you
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,803
Thanks: 635
Fixes: 62
Registered: 04-04-2007

Re: Raise a ticket

Does it work if you untick the option to receive updates via text message?

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

carnview7
Hooked
Posts: 5
Registered: 02-08-2016

Re: Raise a ticket

Hi, I've tried this and I've tried it on my mobile, laptop and work computer. Any ideas?
I would like the unlimited fibre extra.

Thanks
Kris
carnview7
Hooked
Posts: 5
Registered: 02-08-2016

Re: Raise a ticket

Sorted!
carnview7
Hooked
Posts: 5
Registered: 02-08-2016

Re: Raise a ticket

Got a reply saying it's unavailable 😂.
Weird as the DSL checker from BT says I can when I put either my phone number or address in! My next door neighbour has just ordered it via BT with no issues at all 🤔
Browni
Seasoned Champion
Posts: 1,454
Thanks: 408
Fixes: 32
Registered: 02-03-2016

Re: Raise a ticket

From the trial application page

Please ensure that you check for the availability of FTTP and NOT FTTP on Demand. This trial is only for FTTP. At present we aren't trialling FTTP on Demand. For more details about the difference between FTTP and FTTP on Demand please see the FAQs linked below.

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
RealAleMadrid
Pro
Posts: 486
Thanks: 164
Fixes: 7
Registered: 07-07-2009

Re: Raise a ticket

Your screenshot shows FTTP on Demand which is extremely expensive and not supplied by PlusNet. Perhaps you neighbour ordered FTTC which is fibre to the cabinet.