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Question #103330397

ecomergy
Grafter
Posts: 38
Thanks: 1
Registered: 17-02-2015

Question #103330397

Can someone please update my mates question? He's been waiting for 7 months now for his FTTP to be installed and almost 2 months since the last update. Thanks
5 REPLIES
ecomergy
Grafter
Posts: 38
Thanks: 1
Registered: 17-02-2015

Re: Question #103330397

Can someone please answer this? Over 8 months now waiting...
Plusnet Staff
Plusnet Staff
Posts: 643
Thanks: 135
Fixes: 28
Registered: 17-10-2015

Re: Question #103330397

Hi Ecomergy,
Really sorry about the lacking response, unfortunately with FTTP being a trial the responses can on occasion be delayed, I see there was an update 2 weeks ago but things have changed since then, my colleague Piers has your account noted though and he has said he will get an update on there by the end of today.

 Paul Tarr
 Plusnet Network Operations
ecomergy
Grafter
Posts: 38
Thanks: 1
Registered: 17-02-2015

Re: Question #103330397

Hello,
My mate did get an update after your help, and since then he had seen  BT Openreach putting up blue rope between the telegraph poles where the fibre will go which we assume proves that line of sight is OK but since then nothing further has happened. Could you please chase up again as we have now passed the 9 month point? Thanks
ecomergy
Grafter
Posts: 38
Thanks: 1
Registered: 17-02-2015

Re: Question #103330397

Well apparently Openreach yesterday went ahead and did the external works at my friends house. Though he was not expecting it, he is well pleased and now has the external box on the wall. He asked the engineers when they would be doing the internal work, but they told him to ask PlusNet. He has updated this ticket number but I thought I would ask on here too as it's such an old, live ticket (nearly 11 months!). Now that the external works have been completed, when we he get his internal install?
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Question #103330397

Glad to hear there's been some real progress.
I've left an update on the ticket Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team