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Profile please

Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Profile please

Username mwright Bt have connected us up to the trial and its all working with 37 meg connection. Can someone please do my profile as the speed tests only shows 5 meg so far cheers. Do we have to reset the modem or router one the profile has changed?
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: Profile please

Done, and you shouldn't need to reset the router. Just give it 5 minutes and you should see the faster speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Re: Profile please

Cheers cooking on gas now 34.5 meg down and 1.7 upload
Community Veteran
Posts: 1,571
Thanks: 3
Registered: 13-04-2007

Re: Profile please

Is there anyway on the supplied netgear router to see the connections speed snr etc cant find it or is it on the modem? Is there anyway to look at the stats on the modem?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Profile please

Hi Samuria,
It should be in the links on the left on the router's home page, the top one should be 'Status' and should give you the information you need?
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: Profile please

I'm not sure what router Matt's referring to there as the netgear I've got for FTTC doesn't have that option, I'll check shortly with him. It's also the modem that would provide the sync so unlikely that they are available.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Profile please

Duly educated... my apologies  Embarrassed