Problems in MK today 9th November?
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Problems in MK today 9th November?
09-11-2013 12:50 PM
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Re: Problems in MK today 9th November?
09-11-2013 5:40 PM
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I've changed network cable from the BT modem to my router, and even tried my new router, same issues. I've no idea what's going on. My friend towards Monkston is fine however.
Re: Problems in MK today 9th November?
09-11-2013 6:46 PM
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No issues here in Willen. keeps54 had another thread with slowdowns in MK though that might be related.
YellaFell - Are you also in Loughton?
Re: Problems in MK today 9th November?
09-11-2013 10:53 PM
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Re: Problems in MK today 9th November?
09-11-2013 10:57 PM
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Ian
Re: Problems in MK today 9th November?
09-11-2013 11:12 PM
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http://www.thinkbroadband.com/ping/share/de61947a72a0db971414acd2d4b45943-09-11-2013.html
My symptoms are most obvious when I'm downloading a program on iPlayer on a smartphone. It downloads quite slowly but if I reboot my router it will complete the download within 10 minutes (for an hour program)
Re: Problems in MK today 9th November?
10-11-2013 9:20 AM
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Cable from model to both net gear 3500 router and new apple airport express gives the same issues. Can't connect to btwholesale site for testing.
Called support last night and it seems that there's an issue with BT side, so a fault has been raised with them.
Re: Problems in MK today 9th November?
10-11-2013 4:39 PM
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Re: Problems in MK today 9th November?
11-11-2013 7:17 AM
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Re: Problems in MK today 9th November?
11-11-2013 8:12 AM
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I'll watch this thread with interest over the coming days.
Re: Problems in MK today 9th November?
11-11-2013 9:37 AM
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However, do you guys get streaming issues in the evening? Especially those in Loughton as I find streaming is not instant as I want it to be, still stops/starts on youtube.
Re: Problems in MK today 9th November?
11-11-2013 12:57 PM
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Re: Problems in MK today 9th November?
12-11-2013 6:23 PM
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Anyway, I finally get an answer today to the question I raised - asking me to go through all the formal line check steps to check the router, etc. GOOD GRIEF. I already told them there was more than one of us with this problem. My only complaint with PN is that their support organisation on the FTTP side is quite disjointed, that generally PN has issues with FTTP problems unless you get just the right people on the case.
Rant over. I think.
Re: Problems in MK today 9th November?
13-11-2013 8:20 AM
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Re: Problems in MK today 9th November?
13-11-2013 12:08 PM
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Unfortunately, you have little or no chance for finding out the cause of the problem.
As for running through the PN fault process etc., it can be a little bit frustrating when multiple users on here report the same problem. But there is a point to it....it's designed for all users which means it's aimed more at the kind of people who don't fully understand broadband/networking etc. The idea of it is to ensure that an engineer doesn't go out and find the fault is with the end user's equipment and outside the control of Openreach. I would imagine the fault finder is pretty good at doing its job as I haven't seen any people reporting charges being passed on by Plusnet for a fault that is down to the end user's equipment/wiring.
I was talking to the engineer who was doing my neighbour's FTTP install yesterday and I have to sympathise with them. He was saying the general Openreach engineers who do the installs/faults have no way of checking speed issues/packet loss etc (although they can run the BT website speed checkers/speedtest.net). All they do is check the fibre is correctly spliced (not damaged) and replace the ONT. Everything to do with the exchange, it's wiring and even where the fibres come in/out, are the responsibility of a totally different team (Network Planning or Routing I think it was called).
The engineer spent an entire day (from 9am to 6pm) doing the second part of the install only to find when turning the ONT, the routing people in Openreach had incorrectly routed the traffic from the exchange to a tray in the splitter that was already full. So the job had to be cancelled and completely rebooked again which will take another week or two (much to the annoyance of my neighbour who had his ADSL switched off after the first stage of the install was complete some 10 days ago!).
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