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Price Increases

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bmc
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Price Increases

@Gandalf 

I'm on the FTTP Trial with a monthly contract and no landline.

 

Is it possible to "fix" my current price by signing up to a 12 or 18 month contract?

 

Thanks

 

Brian

PS - I have 3 neighbours who will probably be interested in your reply!!!

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Plusnet Help Team
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Re: Price Increases

Hi @bmc If you're on a broadband only product with no discounts, you're either out of contract or within the last 3 months of a contract, and you're wanting to simply recontract on the same monthly cost I don't see any reason why not. Smiley

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 Anoush Mortazavi
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Re: Price Increases

Hi @bmc 

 

I agree with @Gandalf on this. I can't see why they wouldn't be able to look into something for you. 

 

I'd give them a call when they are open. You can reach them on: 0800 013 2632

 

Opening Hours:

8am - 8pm Monday to Friday  
9am - 7pm Saturday  
9am - 6pm Sunday

 

Kind regards

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RobPN
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Re: Price Increases


@bmc wrote:

@Gandalf 

I'm on the FTTP Trial with a monthly contract and no landline.

 

Is it possible to "fix" my current price by signing up to a 12 or 18 month contract?

 


@bmc 

I'm in a broadly similar position (difference being I still have a copper landline but it's with BT).

Do you suspect a price increase over the immediate horizon?

bmc
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Re: Price Increases

bmc
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Re: Price Increases

Thanks for the staff response.

 

I'll look into this in November, either by phone or by using this forum. As it's FTTP I've always found it's best to ask here.

 

Brian

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Re: Price Increases

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Hi @bmc 

As a development to this, I've recently got some clarification that we shouldn't recontract FTTP customers, however we are able to provide a discount if appropriate/in line with our retentions processes.

Reading the trial terms again Here the article actually does specifically advise that "there is no minimum contract term on the FTTP trial unless an existing contract has yet to expire which would be carried across". I think those on the FTTP trial we (myself included) arranged to recontract may have been done in error without the correct understanding at the time.

Unfortunately this means that your plan to freeze your broadband only price on a fixed term contract wouldn't work. It's still definitely a good idea to call customer options though as we may be able to offer you a discount.

Sorry that this isn't good news, I thought it'd be best to let you know before you called in to us though.

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 Anoush Mortazavi
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bmc
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Re: Price Increases

@Gandalf 

Thanks for the clarification.

 

Oh well, it was worth a try!!! Don't see any point in phoning the Options team as I'd not be able to convince them I could get a better deal elsewhere!!!

 

Brian

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Re: Price Increases

No problem Brian and yup generally speaking our FTTP prices seem to be a lot cheaper than other providers. 

(At least from what I've seen whenever I've had a looksies at their websites)

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 Anoush Mortazavi
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bmc
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Re: Price Increases

@Gandalf 

My neighbours and I are all on the 40/10 with no phone line. I believe our price is at least 30% cheaper than anything  commercially available. It might be different if we had / needed a phone service but none of us do.

 

If PlusNet ever offer a FTTP product it'll not be at the price I pay (or anywhere near it now they're stopping Broadband only deals)!!!

 

Brian

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Re: Price Increases

@bmc For theirs and your sake, I hope we never bring out a full FTTP product. Cheesy

Joking aside, I'm afraid all good things must come to an end though. Sad

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 Anoush Mortazavi
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