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Possible line issues

Community Veteran
Posts: 1,653
Registered: 13-06-2007

Possible line issues

Can Matty or someone at PN have a quick look at my line? I don't think the fault checker will work for my line as I don't have any voice attached.
My TBB graph seems to show a heck of lot of dropped packets however it's mostly when I'm not at home so I suspect it's possibly the router dropping them rather than responding to them and not my line. There's also several periods a week where my internet appears to drop overnight, this is correlated with my heating system saying that there was no connection for temperature recording. I've also noticed more buffering on streaming than when I had FTTC.
8 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
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Registered: 10-04-2014

Re: Possible line issues

Yeah, that looks pretty unwell. The line test has failed as well which I don't often see for FTTP.
It might be an MSO, though I have raised with BT so I'll hopefully have more information this afternoon.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: Possible line issues

Sorry that this is late.
BTW have advised that the MSO is clear, however your graph still looks a bit poor. I have sent this case back to BT advising of a failed retest. You ok to monitor over the weekend and update this thread on Monday?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 1,653
Registered: 13-06-2007

Re: Possible line issues

Hi Matty,
Thanks for getting back to me, I'll monitor through the weekend and update you!
Cheers
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
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Registered: 01-01-2012

Re: Possible line issues

Did you see any further issues over the weekend?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 1,653
Registered: 13-06-2007

Re: Possible line issues

Oh sorry,  I didn't think you guys would be working over the bank holiday! Cheesy
I had a look at my router settings turns out the DMZ was sending ICMP pings to my Xbox One so it was only responding to them when it was on hence loads of red! Once I turned off the DMZ the my TBB graph looks far healthier!

Along with that I tweaked a few other settings on my router so feels pretty stable now.
Latest speedtest (over WiFi as well!)
MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: Possible line issues

Ah right, nice one.
Might actually check that myself when I get home  Grin
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 1,653
Registered: 13-06-2007

Re: Possible line issues

Cheers as always for your help! All looks good again tonight:


Do you know at all why the line test failed?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Possible line issues

It tests clear now so I suspect it was to do with a service outage (MSO).
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet