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Porting landline to VOIP and keeping FTTP

Don4418
Dabbler
Posts: 10
Thanks: 4
Registered: ‎02-02-2017

Porting landline to VOIP and keeping FTTP

Hi all,
I've just sent off my forms to Sipgate to start the process to port my Plusnet landline to VOIP. I've requested a port date of 03/06/21. I see from previous posts that I need a kind person such as Gandalf or other Plusnet FTTP specialist to keep an eye on things so my FTTP doesn't automatically get shut off when my landline ceases. Could someone please contact me so we can do the necessary? Cheers!
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,304
Thanks: 6,517
Fixes: 1,074
Registered: ‎21-04-2017

Re: Porting landline to VOIP and keeping FTTP

Thanks for the heads up @Don4418 

I'm happy to keep an eye on this for you and I'll make sure your FTTP remains active. Smiley

Once your phone line's ceased, you'll go onto the standard pricing of a broadband only package. For Unlimited Fibre Extra it'd be £25.87, and for Unlimited Fibre it's £20.87 (subject to the annual price increase)

Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Don4418
Dabbler
Posts: 10
Thanks: 4
Registered: ‎02-02-2017

Re: Porting landline to VOIP and keeping FTTP

Hi, the Sipgate team have confirmed the porting will take place on 02/06/21, which is one day earlier than I told you before. Cheers, Don
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,304
Thanks: 6,517
Fixes: 1,074
Registered: ‎21-04-2017

Re: Porting landline to VOIP and keeping FTTP

Thanks for the heads up Don

Already seen your message on the ticket and added another reply back Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team