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Porting landline number to VoIP and keeping FTTP

FIXED
janswer
Newbie
Posts: 3
Registered: ‎19-02-2010

Porting landline number to VoIP and keeping FTTP

Hi, I'm currently on the FTTP trial, which has been brilliant. I have a BT landline which remains largely unused, and I'm thinking about porting the number to a VoIP provider. Can I just double check that this won't trigger the cancellation of my broadband? I believe that's the case from reading other posts here, but I wanted to make sure.

2 REPLIES 2
bmc
Aspiring Champion
Posts: 1,608
Thanks: 394
Fixes: 18
Registered: ‎28-02-2017

Re: Porting landline number to VoIP and keeping FTTP

@janswer 

You need to get an FTTP trained member of staff like @Gandalf to response and give a definitive answer.

 

Although it's a BT landline who provides your phone service? If it's BT then you'll have no problems (I believe!!!!). If it's PlusNet then you need to work with them to port the number. Cancellation of a phone service can lead to account closure due to the way their systems work.

 

There's a £2.50 surcharge for Internet only on PlusNet but you should already be paying this if using BT for your phone service.

 

I (like 3 of my neighbours) gave up my phone line almost as soon as I was on the FTTP Trial. Never missed it as a mobile covers any need for a phone.

 

Brian

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,377
Thanks: 7,280
Fixes: 1,226
Registered: ‎21-04-2017

Re: Porting landline number to VoIP and keeping FTTP

Fix

Thanks for getting in touch @janswer 

As we're not providing your phone service, moving your landline number to VoIP will have no effect on your FTTP with us.

Let us know if you've got any further queries

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team