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Port number from BT

AL78
Hooked
Posts: 5
Registered: 20-05-2017

Port number from BT

Hi

My PN FTTP service is now active so looking to cancel my BT FTTP. How do I go about porting the phone number from BT to the PN copper line

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Port number from BT

If the number is active with another provider, I'm afraid we wouldn't be able to port this on to an active line of ours.

 

Did you provide the number to us upon signup? As we should have been able to port this over to us as part of a provide order on the migration.

If the number was stopped, it's possible we'd be able to obtain the number, however we unfortunately would not be able to guarantee this and there would also be a renumber charge of £36.63

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 Harry Beesley
 Plusnet Help Team