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Please reset my profile from 40 back to 20 - 40Mb 'cap' but on 80/20 trial

flack
Dabbler
Posts: 19
Registered: 05-07-2007

Please reset my profile from 40 back to 20 - 40Mb 'cap' but on 80/20 trial

Had recent problems with phone line but these are probably unrelated as broadband was working fine at 73Mb average download speed up till phone line fixed and router rebooted.  BT engineer who attended to fix phone fault confirmed he could see line speeds from master socket of 80/20 but on going to line profile on Plusnet website I see it has been changed to 40 from 20 for no reason at all that I can fathom.  Huh  I am convinced this is causing the drop in speed to 37 that I now have consistently. Sad  PLEASE change it back??  i've rebooted router a few times since but to no effect with the 40Mb profile being set....  I have also posted about this on the general thread but think this really deserves a thread on its own - seems to be happening to a lot of people. Huh  Hope you can help...
6 REPLIES
flack
Dabbler
Posts: 19
Registered: 05-07-2007

Re: Please reset my profile from 40 back to 20 - 40Mb 'cap' but on 80/20 trial

WoW!!! Cheesy  It's been changed back to 20 like lightning!  You guys are Magic - full speed restored!  Cool
belongabob
Dabbler
Posts: 11
Registered: 17-03-2012

Re: Please reset my profile from 40 back to 20 - 40Mb 'cap' but on 80/20 trial

Mine too! After reading this I have opened a ticket. Hopefully it'll be done soon. No point being on an 80/20 trial and still getting 40/2 speeds!!
andymac1969
Newbie
Posts: 8
Registered: 30-01-2012

Re: Please reset my profile from 40 back to 20 - 40Mb 'cap' but on 80/20 trial

Please can you reset my profile to, I was averaging 47-48MB download, now its capped at 37MB, profile is now showing 40MB not the 20MB, ticket raised 57632795
Thanks
Andrew
phil4
Grafter
Posts: 244
Registered: 13-12-2007

Re: Please reset my profile from 40 back to 20 - 40Mb 'cap' but on 80/20 trial

Please reset my profile too, as it's now on 40 also.  Ticket raised (57653704).
Thanks
Phil
jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: Please reset my profile from 40 back to 20 - 40Mb 'cap' but on 80/20 trial

Same thing has just happend to me was getting a nice stable 72Mb download  then this happens Phone exchange:
WORLE
Estimated line speed:
7Mb (Accurate to within +/- 1Mbit) - Checked on 2012-06-08 20:54:41
Current line speed:
40 Mb
Ticket raised 57676230
halster65
Grafter
Posts: 53
Registered: 10-05-2011

Re: Please reset my profile from 40 back to 20 - 40Mb 'cap' but on 80/20 trial

hi guys,
Can my profile be reset too? ive been on the 80/20 trial from day one, and last saturday my profile was back to 40mb?!  first time i had any issues with the trial, been getting 77mb and 17up all this time, call logged : 57654067
THanks!