Optical connection lost
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- Re: Optical connection lost
11-07-2018 10:08 AM
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Hi
I'm hoping that one of the Plusnet admins can help me out here. My FTTP connection went down this morning at about 9.20. When I checked the BT Openreach fibre modem the optical light was out. I turned it off and back on again and now the optical light is flashing and no internet. I really hope that the workmen down the road haven't done something to the fibre...
Cheers
Phil
Fixed! Go to the fix.
Re: Optical connection lost
11-07-2018 11:56 AM
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Hi Firu,
Thanks for letting us know you're having connectivity issues.
I've tested your connection and the results indicate that you may have an issue with your phone line which is impacting on your fibre.
Could you please check with your phone provider and ask them to test for any faults that may be present on your line?
Let us know how you get on.
Best wishes,
Dave
Re: Optical connection lost
11-07-2018 12:05 PM
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Hi Dave
Thanks for getting in touch.
I don't have an active phone line any more. I still have a physical copper cable coming into the house but I don't have an active connection on it. I deactivated my BT contract when I moved on to the Plusnet FTTP trial. Since it's an FTTP connection the fibre connection is completely separate from the copper cabling.
Thanks
Phil
Re: Optical connection lost
11-07-2018 12:23 PM
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Re: Optical connection lost
16-07-2018 9:27 AM
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Morning
I noticed that my ticket (178596476) had an update on Saturday and is now off hold. I'd be very grateful for an update.
Thanks
Phil
16-07-2018 11:31 AM
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Re: Optical connection lost
16-07-2018 4:06 PM
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Hi Matthew
Thanks for giving Openreach a nudge.
Cheers
Phil
Re: Optical connection lost
18-07-2018 11:19 AM
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My connection came back to life at some point yesterday and all appears to be ok with it. Is there any indication what the cause of the fault was and what was done to fix it?
Thanks for getting it sorted.
Phil
Re: Optical connection lost
18-07-2018 11:49 AM
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