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Openreach visit for external

paradestores
Dabbler
Posts: 11
Registered: 06-05-2017

Openreach visit for external

Well this isnt going as smoothly as I had hoped.

Openreach came without any notification before 8am and immediately left as I was not there.

An appointment was then booked in for today as they insist I have to be present. Waited since 7:45am nobody showed up.

Now have absolutely no idea when this is going to happen and doesnt look like there is any number to get hold of Openreach to ask.

 

 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Openreach visit for external

Sorry to hear that @paradestores

 

It's not likely I'll be able to get an update on this tonight. But leave this with me and I'll make sure it's chased up when I'm back in tomorrow if no one has picked it up before me.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Openreach visit for external

Apologies that my response is a little later than I'd hoped for.

 

I've been on the phone with our suppliers and responded to the ticket on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
paradestores
Dabbler
Posts: 11
Registered: 06-05-2017

Re: Openreach visit for external

They turned up out of the blue and have done the external work but there was some work at the cab they was unable to do at the time and are completing this Monday.

 

If that all goes well then the internal work will be done on the 3rd

No sign of the router from Plus Net though Wink

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: Openreach visit for external

I've just ordered the router for you and we'll get it to you as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team