Could @Gandalf or another FTTP trained member of staff please look at my line as I have lost PPPOE twice today due to the RED LOS light appearing on the ONT. Red light has been on for under a minute both times but is there an issue somewhere or are Openreach playing with it?
I have also lost PPPOE overnight a few times this week but haven't been around to see if these are linked to the ONT losing its signal.
Fixed! Go to the fix.
Thanks for getting in touch @SpendLessTime
Our tests aren't showing any issues with your service although I've only ever seen an FTTP line test fail when something's completely broken as the remote testing generally doesn't give anything useful unless that's the case:
|GEA Test Detail|
|Circuit ID||NA||Service ID||[redacted]|
|Test Outcome Code||GTC_FTTP_SERVICE_0000|
|Description||No Fault in FTTP Service|
|Main Fault Location||OK|
|Fault Report Advised||N|
|RRT Report Summary|
|Confirmed FRC from RRT||TOK|
|Transmitted Traffic||0.0 Mbps||14.9 Mbps||0.3 Mbps|
|Received Traffic||0.0 Mbps||26.4 Mbps||2.8 Mbps|
|Downstream Policing Discards||0.00||0.00||0.00|
|Upstream Policing Discards||0.00||0.00||0.00|
From looking at your connection graph, it looks like your connection's been stable since Saturday:
If you continue to have issues I'd recommend raising a fault at http://faults.plus.net so we can arrange an engineer.
Re: ONT Red LOS showing
Thank you for looking @Gandalf . As you say no issues since Saturday but it was concerning the multiple LOS events (and I'm assuming it was the same on the overnight events too). I'll just keep an eye out.