cancel
Showing results for 
Search instead for 
Did you mean: 

No response to Trial request

mockneysteve
Dabbler
Posts: 15
Thanks: 1
Registered: 21-07-2017

No response to Trial request

Hi

 

Completed a ticket for FTTP trial over a week ago but have as yet had no response. Have had confirmation of availability from BT and neighbours pole has the required fitting!! Can you help? Thanks Steve

13 REPLIES
bmc
Pro
Posts: 395
Thanks: 71
Fixes: 3
Registered: 28-02-2017

Re: No response to Trial request

Few staff are trained up on this so replies depend on who's available and when. The Trials page does say it can take 7 - 14 days to respond.

 

Does the DSL checker say something like "WBC FTTP" available. 

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

If it does, and you're an existing PlusNet customer, then it's usually just the time it takes to set up.

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: No response to Trial request

Welcome to the community forums @mockneysteve

 

I've checked your account and it looks like the FTTP Trial ticket was picked up around 10 minutes after you made this post.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mockneysteve
Dabbler
Posts: 15
Thanks: 1
Registered: 21-07-2017

Re: No response to Trial request

Thanks for your replies, .75 mbps to 80mbps !! It's gonna be good to be going back to civilisation !!

mockneysteve
Dabbler
Posts: 15
Thanks: 1
Registered: 21-07-2017

Re: No response to Trial request


We have a provisional engineer appointment for today (8am - 1pm) for the internal work, all external work was completed over a week ago. Is todays visit still going ahead as it has not been confirmed?

Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: No response to Trial request

It's still showing booked in and committed for today between 8am and 1pm Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mockneysteve
Dabbler
Posts: 15
Thanks: 1
Registered: 21-07-2017

Re: No response to Trial request

As soon as you replied he tuned up Grin 

I'm now sat like a kid at Christmas waiting to unwrap my present  Funny 

Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: No response to Trial request


mockneysteve wrote:

As soon as you replied he tuned up Grin

Great timing, hopefully the install goes well.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mockneysteve
Dabbler
Posts: 15
Thanks: 1
Registered: 21-07-2017

Re: No response to Trial request

All neatly installed by the Openreach guy. Plugged in the Plusnet Hub One and worked straight away ! No more sharing the WiFi Grin

Speed is only! around the 20mbps mark, he said this would fluctuate over the next 10 days though, is this correct? We were told to expect around the 70/80 mark. 20 compared to 1.5 is enough to keep me happy for the time being though Funny

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: No response to Trial request


mockneysteve wrote:

Speed is only! around the 20mbps mark, he said this would fluctuate over the next 10 days though


That's likely just because your account was still on an ADSL package.

 

Could you try disconnecting/reconnecting the router as I've just upgraded the account to a fibre package for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mockneysteve
Dabbler
Posts: 15
Thanks: 1
Registered: 21-07-2017

Re: No response to Trial request

Have rebooted router and now having very mixed results, a few under 10mbps, 1 at 79mbps and a few averaging 20-25mbps ?!? I'll keep checking, do you have a recommended site for speed tests ? I've used Googles and Broadband Speed Checker and they both vary their results !

Plusnet Help Team
Plusnet Help Team
Posts: 3,664
Thanks: 768
Fixes: 185
Registered: 21-04-2017

Re: No response to Trial request

The result you've received at 79mbps looks promising.

We'd recommend the wholesale speedtest site here: www.speedtest.btwholesale.com

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RobPN
Aspiring Pro
Posts: 791
Thanks: 73
Fixes: 1
Registered: 17-05-2013

Re: No response to Trial request

@mockneysteve

Also, are you connected to your router wirelessly or via Ethernet cable?

mockneysteve
Dabbler
Posts: 15
Thanks: 1
Registered: 21-07-2017

Re: No response to Trial request

Hi Rob, yes all my test have been over WiFi which I know can affect the results, I will try testing tomorrow plugged directly into the router. I'm surprised at the variations in results from different websites and on different equipment. I've just tested again on my phone and achieved 75 down and 21 down !!!!