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New fibre install - how long before it works

ttattfield
Newbie
Posts: 7
Registered: 26-08-2015

New fibre install - how long before it works

I've been waiting since June for my FTTP to work, is this the norm?  I've received 1 phone call from the so called Customer Services in all that time and spent at least 8 hours on hold when calling them, 3 scheduled visits where no one has turned up and for the first month Plusnet seemed to think I was lying when I told them the GPON was installed - what did I know apart from having 2 boxes screwed to the wall of my living room!
Does everyone receive the same appalling service or is it just me?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: New fibre install - how long before it works

I've asked a colleague who's more in the know about FTTP to chase this up for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team