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New customer questions

FIXED
FakeJake
Grafter
Posts: 35
Thanks: 9
Registered: ‎29-06-2017

Re: New customer questions

any news?

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: New customer questions

Despite the previous engineer notes advising that no additional work is required (In all CAPS) an appointment has been assigned for 09/08/17 Roll_eyes

 

I'm contacting our suppliers to try and get this closed off without an appointment.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
FakeJake
Grafter
Posts: 35
Thanks: 9
Registered: ‎29-06-2017

Re: New customer questions

Classic! Thanks for your efforts with this
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: New customer questions

Our suppliers have checked and double checked this and advised that a line test is currently failing Sad

 

So the appointment is unfortunately still required.

 

I've also sent confirmation via your account for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
FakeJake
Grafter
Posts: 35
Thanks: 9
Registered: ‎29-06-2017

Re: New customer questions

ok thats fine. Hopefully up and running soon!

 

Thanks again Smiley

FakeJake
Grafter
Posts: 35
Thanks: 9
Registered: ‎29-06-2017

Re: New customer questions

Apparently it's now finally up and running. What's it looking like at your end?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: New customer questions

Awesomeness Thumbs_Up I've just done our bit now.

How's your speed looking?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
FakeJake
Grafter
Posts: 35
Thanks: 9
Registered: ‎29-06-2017

Re: New customer questions

Good, not quite 80, but a lot better than the 4.8 we had

Thanks guys Smiley

http://beta.speedtest.net/result/6525871324

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: New customer questions

Fix

Still pretty nice. Better than my 54 at home. Wink

No problems at all, let us know if you need any further assistance

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet