New customer for FTTP trial

[#1]

@Gandalf I noticed you are back now. Please can you respond to my PM? I would like to discuss the ideal package option to sign up.

[#2]

Sorry about the delay in getting back to you. I've been catching up on a lot of e-mails over the past couple of days.

I'll call you shortly. -Anoush

[#3]

@Gandalf Thanks for the call. I have now placed the ADSL order (12 month contract). I will also PM you the username and email.

[#4]

@Gandalf Answered the 5 questions now. When you have the date for the internal installation, please let me know. I will also be able to make it on other dates if possible.

[#5]

Cheers @SamX I'm placing the order now. I'll let you know the provisional appointment date on your ticket shortly.

[#6]

Hi

My FTTP installation completed this morning - i.e the ONT is installed by the engineer at home. @Gandalf has been helping me with the ticket. The fibre LED is green in the ONT and the router shows the blue light. However, the internet at the PlusNet's end is still not enabled. Please can you take a quick look into the status? Thanks.

[#7]

I'm glad to hear that!

As I'm not in the office at the moment, I've given one of my colleagues a nudge into this.

He's activating your account now so you should be able to connect shortly.

[#8]

Moderator's note:

Threads merged.

[#9]

Hi all, It is working!! I just restarted the router (no need to reset fully). The speed is good too, close to advertised speeds (~73Mbps down, ~20Mbps up, 14ms ping) I hope it stays the same after ~10 days of optmising the connection. Thanks a lot everyone, especially @Gandalf @Mustrum @bmc @Mav !!

[#10]

Woo-hoo!
I love it when a plan comes together.