New customer - Ordered ADSL but FTTP activated in the meantime..
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Re: New customer - Ordered ADSL but FTTP activated in the meantime..
07-04-2018 11:30 AM
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Thanks for the update @Gandalf
Re: New customer - Ordered ADSL but FTTP activated in the meantime..
20-06-2018 9:28 PM
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Could you check if there's anything amiss please?
Many thanks.
Re: New customer - Ordered ADSL but FTTP activated in the meantime..
21-06-2018 12:30 PM
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Thank you for getting back in contact Pete. I have had a look over the account and I believe there is an issue with the service. Please report the issue here and let us know when you've completed it: - Lee
Re: New customer - Ordered ADSL but FTTP activated in the meantime..
21-06-2018 5:38 PM - edited 21-06-2018 5:39 PM
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Re: New customer - Ordered ADSL but FTTP activated in the meantime..
21-06-2018 7:08 PM
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Re: New customer - Ordered ADSL but FTTP activated in the meantime..
21-06-2018 8:02 PM
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Normally they ask you to run the BT Wholesale speed test and then complete the Further Diagnostics section.
http://speedtest.btwholesale.com/
However, as you're on FTTP the FD will not run unless you have your Service ID which can be obtained from PlusNet (if you're lucky they'll have put it on the ticket!!!).
Brian
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