New build with FTTP
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Re: New build with FTTP
18-04-2018 2:15 PM
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Don't forget to chase OpenReach via their Help section relating to New Builds.
If you're in the mood (and in the area) you could go door knocking on those who have already moved in and see what they've been told about FTTP or indeed if they've somehow got a service.
Brian
Re: New build with FTTP
18-04-2018 2:26 PM
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Re: New build with FTTP
18-04-2018 3:39 PM
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@HarryB wrote:
https://www.royalmail.com/find-a-postcode brings up a completely different address in a completely different area of the country for the postcode in question.
https://www.royalmail.com/business/find-a-postcode brings up the road name for the postcode, but then selecting this road says "We can't find any matched for -postcode-"
Just in case it wasn't confusing enough, the address does now show up on the links previously mentioned.
As discussed, I've spoke to a few colleagues and have been provided with another form that may help. Following our call I got notification advising of a response within 72 hours, so I'll hopefully have some more news on Monday.
I've escalated the ticket on your account back to myself and will keep you updated as soon as I've received more information from our suppliers.
Re: New build with FTTP
19-04-2018 9:05 AM
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Re: New build with FTTP
19-04-2018 11:58 AM
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Speak to the on-site sales staff to see what they know. If it's "nothing" then they need to get their act together.
If you can get access to your new house see if the Optical Network Terminator (ONT) has been installed. Without that you won't get anywhere!!!
Brian
Re: New build with FTTP
19-04-2018 12:49 PM
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@bmc wrote:
If you can get access to your new house see if the Optical Network Terminator (ONT) has been installed.
@tangocharlie - If there is an ONT in the property already, please could you try and get me the serial number off of it and let me know what it is either via PM on the forums or by responding to the ticket on your account regarding this.
Thanks.
Re: New build with FTTP
19-04-2018 1:36 PM
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Re: New build with FTTP
21-04-2018 7:53 AM
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Re: New build with FTTP
23-04-2018 4:26 PM
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Thanks for that @tangocharlie.
I've responded via the ticket advising of the response I received over the weekend.
It looks like we're still in the same situation of just waiting for availability to show on DSLchecker and the ordering system, however we have at least received confirmation that it will be available at some point and the response also sounded promising for it not being too much more of a wait for this
Thanks for your patience.
Re: New build with FTTP
23-04-2018 5:04 PM
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Re: New build with FTTP
23-04-2018 5:07 PM - edited 23-04-2018 5:14 PM
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As it happens, DSLchecker is actually now showing WBC FTTP availability.
Admittedly I didn't check this earlier as it seemed far too soon based off of the lead time I'd been advised of.
It sounds like the relevant light might already be on. I'll see if I can get an order placed and be back in touch.
Re: New build with FTTP
23-04-2018 5:51 PM
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@tangocharlie, It's looking positive to get an order placed.
Before I do, I'll just need you to confirm some details via the ticket on your account, I'll then get the order placed as soon as possible for your requested move date.
Re: New build with FTTP
23-04-2018 5:57 PM
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If you want technical information on the ONT go to the following site. You'll need to click through to the Manufacture's Guide.
Brian
Re: New build with FTTP
27-04-2018 1:58 PM
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Hi Ron.
I come bearing good news. (Picking this up whilst Harry is on annual leave)
Your FTTP order has completed, though we're not seeing a connection coming through.
I'm assuming you've not fully moved in yet? I know how many boxes there can be when moving house...
Let us know if you have any issues.
Anoush
Re: New build with FTTP
01-05-2018 7:34 AM
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