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New FTTP service enquiry

edwh
Dabbler
Posts: 10
Thanks: 4
Registered: 16-10-2015

New FTTP service enquiry

Hello, is anyone picking up new FTTP service enquiry tickets? I've had one waiting for nearly a fortnight now - it is 111994488.
Thanks, Ed.
5 REPLIES
St3
All Star
Posts: 2,391
Thanks: 383
Fixes: 2
Registered: 13-07-2012

Re: New FTTP service enquiry

mine also took about 2 weeks, someone should pick up on this soon Wink
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edwh
Dabbler
Posts: 10
Thanks: 4
Registered: 16-10-2015

Re: New FTTP service enquiry

Hello, I was pleased to have Openreach visit a few weeks ago to survey for installation of the fibre - as I suspected, it will need a new duct route in.
But since then it has all gone quiet. Any chance of an update? Same ticket as original message.
Thanking you  Smiley
Plusnet Staff
Plusnet Staff
Posts: 643
Thanks: 135
Fixes: 28
Registered: 17-10-2015

Re: New FTTP service enquiry

Hi Ed,
I'll take a quick look in the next 30 minutes and get an update over to you Smiley

 Paul Tarr
 Plusnet Network Operations
edwh
Dabbler
Posts: 10
Thanks: 4
Registered: 16-10-2015

Re: New FTTP service enquiry

Many thanks for your update to my ticket on the 28th.
I'm wondering now if the "dig team ... response within 24 hours" produced anything?
Thanks, Ed.
edwh
Dabbler
Posts: 10
Thanks: 4
Registered: 16-10-2015

Re: New FTTP service enquiry

Good morning, would it be possible to have an update on this ticket / order please?
Many thanks, Ed.