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My FTTC speed has dramically reduced

robomilo
Newbie
Posts: 6
Registered: 26-10-2010

My FTTC speed has dramically reduced

Hi,
When this got installed last Wednesday my speed was 37meg but now the speed has reduced to around 3meg.  Any advice please.
Cheers, Rob
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: My FTTC speed has dramically reduced

Hi Rob,
Speed profile shows fine our side. We've seen a few cases where the speed hasn't increased immediately but not so many where the speed was high to start then suddenly dropped.
Best thing to do is reboot both the BT modem and your router and retry the speedtests. If it's still slow then run the BT Speedtest at www.speedtester.bt.com and if that shows a slow speed it will ask you to run a further test which will be run on the BT network. That should help to determine where the cause of the speed issue is.
robomilo
Newbie
Posts: 6
Registered: 26-10-2010

Re: My FTTC speed has dramically reduced

Ok thanks Dave, Turned off the router (was sceptical at first!) for 10mins and now we're back to 37meg.  Will I have to do this all the time now?
Cheers mate
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: My FTTC speed has dramically reduced

Hopefully not, I've only seen issues like that (where it gets resolved with a reboot) in the first 10 days. I've seen some where it stays slow because of another problem such as exchange side contention but the odd one or two seem to get slow speeds in the first few days. I have a theory why but can't prove anything as whatever problem it is goes away.