Moving to new build that only has FTTP
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Moving to new build that only has FTTP
Moving to new build that only has FTTP
16-12-2017 9:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I currently have a standard FTTC connection with Plusnet and I am moving house to a new build that only has FTTP. I rang to transfer Plusnet to my new address and was advised Plusnet couldn't offer FTTP. Would this trial be something that I could sign up to and move my current service to my new house with a FTTP connection? I have 7 months of my upfront line rental left and about £100 in cancellation fees that I agreed to before I saw the FTTP trial. I would be very keen to continue with plusnet at my new address and take part in the FTTP trial.
Re: Moving to new build that only has FTTP
16-12-2017 9:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What does it say when you enter your new address in the DSL Checker?
Could be its not a site available from BT.
Re: Moving to new build that only has FTTP
17-12-2017 1:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Almost certainly Plusnet will accept you onto the trial since it's either that or nothing. There's more information at http://trials.plus.net. You could submit a ticket there to get details onto the record.
When are you expecting to move?
Re: Moving to new build that only has FTTP
17-12-2017 8:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moving to new build that only has FTTP
17-12-2017 10:13 AM - edited 17-12-2017 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the community forums @marchayden
It's a brand new house that isn't on the BT checker yet. It has an Openreach modem installed though.
We won't be able to place the order with BT Wholesale until WBC FTTP is showing on DSL Checker. And from recent experience with another customer, we can't really speed the process up.
What's the fibre availability looking like for your new address on the Openreach checker here?
Re: Moving to new build that only has FTTP
17-12-2017 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Gandalf,
Thanks for the reply. I've made the initial signup request through the trial page and had some questions sent by one of your colleagues. I also spoke to BT and they said there is still some work to get FTTP up and running at my new house. The current estimate from openreach is 12th January for being able to place an order. If at all possible I would like to stick with Plusnet so hopefully at that stage I will be able to progress with the trial.
Re: Moving to new build that only has FTTP
17-12-2017 8:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's good news overall. Hope you soon settle into your new home and the FTTP provisioning schedule goes to plan for you.
Are you planning to use 4G as a stop gap?
Re: Moving to new build that only has FTTP
18-12-2017 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If at all possible I would like to stick with Plusnet so hopefully at that stage I will be able to progress with the trial.
That should be fine. We'll place the order when we can.
Re: Moving to new build that only has FTTP
18-01-2018 10:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am just wondering if we will also need a new router once the FTTP connection is active. I have a Plusnet Hub One from my previous FTTC connection but I don't know if this runs different firmware or config to the one provided for FTTP?
Re: Moving to new build that only has FTTP
22-01-2018 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sorry to see you've decided to cancel your account (I'm assuming as a result of the delays).
Understandably as we couldn't provide any timescales. Sadly in these situations we don't have any more information that the details you can find yourself on DSL Checker or the Openreach website.
I believe the property developers might have more information.
Re: Moving to new build that only has FTTP
23-01-2018 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Moving to new build that only has FTTP
24-01-2018 12:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Full Fibre
- :
- Moving to new build that only has FTTP