Message for Harry B

[#1]

Harry, I aimed this at you coz you have been so helpful previously! I'm happy with my FTTP and having discontinued the copper. Now I would like my mother's setup switched to FTTP as well. She's next door to me, so on the same exchange etc. Hope you can help, btw, I do all her admin stuff (she's 95!)

[#2]

If you make sure she has signed up to the trial at http://trials.plus.net and drop me a PM with the username/reply here with the ticket number, I'll make sure an order gets placed on it when I get in to work 

[#3]

I've just checked the availability for the account and unfortunately it's not showing any FTTP availability
I'll query this with our suppliers, however it may be down to capacity.

[#4]

Hi Harry, it's now showing available again, so I've signed up for the trial, will pm you.

[#5]

Great timing, I'm off work for a week now 

@MattyC should hopefully be able to get this picked up for you during the week. 

[#6]

I'll go one better and pick it up now. I've placed her order for you. I'll check back on Monday, where hopefully an engineer date will be confirmed.

Matty

[#7]

Excellent! Thanks, boys!

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[#8]

Looks like this order has gone straight to a desktop survey.

Generally this means that they're trying to find a way of routing your line to the property remotely, without the need to carry out any physical work other than an external appointment. This usually involves working on the already laid infrastructure of the fibre leading to a property.

We've been asked to check back on the 12th. Hope this is ok.

Matty

[#9]

Thanks. That's interesting. The nearest fibre and pole is about 25 metres from the property.

Colin.

[#10]

Just checked and it comes up as available, can we proceed with the existing order?

[#11]

Sorry to see the FTTP wasn't installed previously and the problems you experienced to then have to be told the service was no longer available.

Unfortunately I wouldn't be able to re-open the closed ticket, if you'd like to raise a new trial ticket at http://trials.plus.net we should be able to get an order back in place for you.

[#12]

Thanks for the prompt reply. I have raised the ticket via the link you posted. Hopefully it won't take too long as stage 1 of the external work has been done!

[#13]

I raised the ticket on Friday, but as yet have received no response.Could you check that it's in hand? Thanks, in anticipation!

[#14]

I'll make sure there's a response on that shortly.

EDIT:

There should be a response on the ticket now

[#15]

Thanks for that.

I note that you mention the faster, more expensive contract. I did ask for the Plusnet Unlimited Fibre up to 38Mbps - £14.99 per month.

regards,

Colin.