May I join the FTTC Trial?
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Re: May I join the FTTC Trial?
14-09-2010 10:37 PM
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Quote from: tangey I just received a reply to to the ticket I raised (35024149) asking for max premimum to be removed from my account
Unfortunately, the CS person doesn't seem to have great knowledge of historic products as he's asked me why I want to remove it as it is a "free" add-on. I tried to add an attachment showing him a screen-cap of my plusnet billing screen, to educate him that its a £7.83 inc vat paid-for add-on, but the attachment facility only allows text files.
I think I'll raise a ticket quoting your ticket number to ask why I'm paying the extra £7.83 if it's supposed to be a free add-on!
Have you got this sorted?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: May I join the FTTC Trial?
15-09-2010 10:02 AM
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Max Premium has been removed and is listed as an uncharged item on your most recent invoice. However, the last invoice covered the period where you were put onto FTTC so I've refunded you the £7.83, it will show in your account in 1-5 working days
Re: May I join the FTTC Trial?
15-09-2010 11:04 PM
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Yes, whoever followed-up on the ticket clearly realised that the 1st person was having an off day, and sorted it out.. My subsequent bill email indicated the correct amount.
Thanks for the refund from the previous month, a nice little bonus
Tangey
Re: May I join the FTTC Trial?
17-09-2010 4:26 PM
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No movement yet .
Any chance someone could give this a push ?
Regards
Eric
Re: May I join the FTTC Trial?
17-09-2010 4:39 PM
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You should, however, have a response early next week
Re: May I join the FTTC Trial?
17-09-2010 6:06 PM
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"In The Beginning Was The Word, And The Word Was Aardvark."
Re: May I join the FTTC Trial?
17-09-2010 8:37 PM
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Re: May I join the FTTC Trial?
17-09-2010 8:43 PM
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Interested in what particular router PN are supplying now also.
I was considering buying an Apple Airport Extreme, but will hold off to see what arrives.
I need a couple of LAN Ethernet ports for gear right by the router, plus WIFI for the other Macs and phones.
Re: May I join the FTTC Trial?
19-09-2010 5:22 PM
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Rob
Re: May I join the FTTC Trial?
20-09-2010 9:41 AM
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In my case it said 30th June and it became available on 30th June at which point I then raised a ticket requesting to join the trial with Plusnet. If you want to join the trial you need to keep an eye on that and watch for it becoming available before submitting a ticket.
Tom.
Re: May I join the FTTC Trial?
20-09-2010 9:46 AM
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As if New Year’s Eve isn’t exciting enough!
Rob
Re: May I join the FTTC Trial?
20-09-2010 10:30 AM
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Quote from: A Does this mean you've scrapped all those rubbish Thomson routers and replaced them with the better Netgears?
We're not sending out any Thomson routers for the fibre trials and have ordered Netgears in for future orders
Re: May I join the FTTC Trial?
20-09-2010 2:21 PM
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Is Dave back from holiday and ready to process new requests?
Re: May I join the FTTC Trial?
20-09-2010 4:37 PM
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Re: May I join the FTTC Trial?
20-09-2010 5:03 PM
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Ticket #35288688
Edit:
I don't need a PlusNet router either- I have an Airport Extreme router ready for service.
Thanks, just got word that appointment set for install next Tuesday morning
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