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Lost connection

gm4jjj
Rising Star
Posts: 670
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Lost connection

Lost connection tonight.
Modem appears to be sync OK but Pppoe not connecting.
Assume some outage?
01383 exchange.
3 REPLIES
gm4jjj
Rising Star
Posts: 670
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Re: Lost connection

Have switched off VDSL modem and the router and will leave for 30 minutes and try again.
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: Lost connection

I have been notified this evening that customers in the Glasgow area may be suffering an outage on our FTTC and ADSL2+ products.
Don't know much more than that at the moment.
gm4jjj
Rising Star
Posts: 670
Thanks: 5
Fixes: 1
Registered: 30-07-2007

Re: Lost connection

OK - I had just finished the fault checks and when I reverted to my normal login it connected OK again!
I have tried to cancel the fault tests on the line.