Live FTTP speed issues
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Live FTTP speed issues
05-04-2018 10:35 PM
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I’m on the 76/20 tariff and whilst my upload is always on point, download is less than half of what it should be (images attached).
Rebooting the router temporarily resolves the speed issue but then it reoccurs again, so I believe there is an issue somewhere.
All speed tests are on Wi-Fi and yes I understand the limitations of Wi-Fi, however I’m stood next to the router and there are no other active connections. I’d accept a few mbs as a WiFi consequence, but not this amount.
Any help would be appreciated.
Re: Live FTTP speed issues
06-04-2018 12:12 PM
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I'm sorry to hear you're experiencing speed problems.
Due to way WiFi works there are numerous environmental factors which can affect wireless signal. I've personally seen wireless speeds drop from 80mbps down to 1mbps in the same room as the router.
Do you experience the same problems using a wired connection? This will help narrow down where the problem lies. If your speed is OK that way, then it's likely the issue lies with the wireless signal and further help can be found here.
If you're still having problems using a wired connection, can you run a BT speedtest at http://www.speedtest.btwholesale.com using a wired connection, completing the further diagnostics at the end?
This will store the result on the supplier system and will help us in reporting a fault to our suppliers.
Thanks.
Re: Live FTTP speed issues
08-04-2018 3:47 PM - edited 08-04-2018 3:50 PM
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Thanks for the info and suggestions.
I’ve tried completing further diagnostics, but BT cannot find a FTTP service to my property! I’ve attached an image of this error message.
Any ideas?!!
Re: Live FTTP speed issues
08-04-2018 4:55 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Live FTTP speed issues
08-04-2018 5:41 PM
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Looking good now.
Download: 72.5mbps//burst 76mbps//tbbx 52.0 mbps
Upload: 21.1mbps//burst 22.4mbps
Its almost as though the connection is throttled at certain times. Do you use traffic management own FTTP lines?
Re: Live FTTP speed issues
08-04-2018 6:50 PM
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traffic management.
Do you notice the speed drops on a wired connection with WiFi switched off?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Live FTTP speed issues
08-04-2018 8:43 PM
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Attached speed test results from thinkbroadband.com
Wifi is off and I've connected a laptop directly to the router. Line appears to have lots of peaks and troughs - and the latency is far bigger than what I'd expect (my old ASDL2 connection gave me a ping of 15ms).
Re: Live FTTP speed issues
09-04-2018 3:55 PM
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Thanks for this.
I'm noticing a high amount of usage going through your connection yesterday. Do you see slow speeds with no open programs on your laptop and no other devices connected to your router?
Re: Live FTTP speed issues
09-04-2018 9:41 PM
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At the time I ran the Speedtest, there were no other devices connected. Usage yesterday was 3 x HD films downloaded plus standard browsing.
Re: Live FTTP speed issues
10-04-2018 7:51 PM
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Our tests aren't showing any congestion issues at your exchange either.
Were your films being downloaded whilst you were running the test?
Also do you experience the the same slow speeds using a different device?
Re: Live FTTP speed issues
17-04-2018 9:53 PM
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Apologies for the delay in responding.
No, the films were not being downloaded at the same time. There were no other connections that could have been affecting the test.
No matter which device I use, they all give largely the same result. Wifi is awful so sticking to wired. Struggle to get anything over 60mbps down - however bizarrely my upload is nearly always bang on 20mbps.
I was expecting a big changefrom my 15mbps ADSL2 connection, but if I'm being really honest (and unless I'm watching a file download) I'm not really seeing any difference.
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