cancel
Showing results for 
Search instead for 
Did you mean: 

LOS red light - Holmes Chapel,Cheshire

Pacejepson
Newbie
Posts: 2
Registered: 05-12-2016

LOS red light - Holmes Chapel,Cheshire

Hello,
Our openreach box (not router) has a solid red LOS light. Can anyone tell me what this means and if I can fix it?
Many thanks
3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: LOS red light - Holmes Chapel,Cheshire

Is it causing any problems with your connection?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Pacejepson
Newbie
Posts: 2
Registered: 05-12-2016

Re: LOS red light - Holmes Chapel,Cheshire

Yes, I'm afraid so. Our broadband is down completely. I reported it to plusnet yesterday and they confirmed that there seems to be a fault but obviously the person I spoke to knows nothing about fttp so I'm not sure what happens next or how long it will take to fix.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: LOS red light - Holmes Chapel,Cheshire

Sorry to hear that.

With the nature of FTTP provisions there's very little we can control from our side, so it'd be best for us to progress an engineer appointment. Are you ok to reply to the ticket here for me?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet